Switchboard and Reception Operator

3 days ago

Cape Town, South Africa Group Finance Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

**Role Purpose**

To receive large volumes of calls through an automated switchboard and to route them to the relevant business areas effectively and timeously in a professional manner.

**Requirements**:

- Matric
- Administration qualification (Advantage)
- 1-year experience in a similar role (Advantage)
- Basic computer and Microsoft office skills (Word/Excel/Power Point etc)

**Duties & Responsibilities**
- Answer a high volume of calls and maintain a rapid response rate according to agreed standards
- Screen calls and direct them appropriately
- Assist callers with general queries
- Relay messages where required
- Admin Talks (e.g., updating of telephone and address book)
- Adhere to internal Admin processes (i.e., Time allocation per task etc.)
- Provide accurate information on products and services to ensure consistency across the organization and
- provide a reliable and trustworthy customer service
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
- Ensure action is taken to increase customer retention, loyalty and build a credible reputation

**Competencies**
- Team Player
- Works well under pressure
- Excellent Problem-Solving skills
- Excellent Customer Service skills
- Excellent Multitasking skills
- Good listener
- Well-spoken and professional
- Strong communication; verbal & written
- Projection of energy, care, and friendliness
- Importance of Customer and showing empathy and attention to detail

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