Community Manager

2 weeks ago

Cape Town, South Africa Daily Maverick Full time

**Job Advert Summary**:
**Minimum Requirements**:

- Background in journalism, communications, or a related field.
- 5 years experience with membership or subscription-based media models.
- Experience in community management, audience engagement, or digital media.
- Strong communication skills, both written and verbal.
- Familiarity with social media platforms, engagement analytics, and content moderation.
- Ability to analyse data and translate insights into actionable strategies.
- Passion for journalism, audience development, and community-building.
- Comfortable working collaboratively across teams in a fast-paced newsroom environment.

**Duties and Responsibilities**:

- **Community Engagement & Management**:
- Engage with readers in our soon-to-be launched dedicated community platform to foster meaningful discussions and connections.
- Moderate conversations with the help of AI to ensure a respectful and constructive environment.
- Identify and highlight valuable reader contributions, feedback, and user-generated content.
- **Membership & Reader Relations**:
- Act as a liaison between the newsroom and Daily Maverick members, ensuring their voices are heard and valued.
- Liaise with our events team to create virtual and in-person events to connect the newsroom with its audience.
- Assist in the growth and retention of membership programs by enhancing the reader experience.
- **Impact Reporting & Insights**:
- Track and analyse audience engagement metrics, reporting on key insights and trends.
- Measure the impact of membership initiatives and provide data-driven recommendations for improvement.
- Work with editorial and marketing teams to refine audience strategies based on engagement data.
- **Content & Communication**:
- Assist in crafting engagement-driven content, including newsletters, community updates, and interactive features.
- Respond to reader inquiries and ensure timely, thoughtful communication.
- Collaborate with journalists to surface audience perspectives that inform coverage.

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