Senior Functional Analyst

1 week ago

Johannesburg, South Africa eSoft Development and Technologies Full time

To provide specialized functional advice and solutions to customers, teams and other departments regarding enhancements and maintenance and to ensure that production systems are operational in accordance to the service level agreement.

**This entails the following activities**:

- Liaise with the client/user throughout the life cycle in respect of all aspects pertaining to system functionality and business policies/requirements.
- Analyse user requirement against policies and business objectives and recommend an integrated functional solution.
- Compile the Functional Design Specification (FDS) in conjunction with the Technical personnel, and ensure its conformance to the business policies and objectives.
- During enhancements, ensure that the technical design correlates with the FDS, the manual and computerisation procedures are in accordance with the business policies and procedures. Recommend changes to the policies and procedures, if required.
- Compile/update procedures and training manuals for testing during the module and integrated system testing and establish procedures to convert the old system to the new system.
- Perform integrated system testing to ensure the correctness of all documentation.
- Ensure that requirement for a user training programme is compiled and that formal training will be done.
- Implementation of the new release.
- Provide assistance in terms of functional and process knowledge to user support, IRO development and implementation functions.
- Upgrade procedures and identify changes to the training manuals of existing systems.
- Acceptance testing of enhancements to existing systems.
- Consultative and advisory function to all relevant functional role players and serve as back-up support in terms of availability to end users.
- Assist the System Owner to perform his day to day task.
- Evaluation of operational functionality per unit and recommend training and/or onsite support based on extraction and integration of management information.
- Monitor tendencies identified on the Action Request system.
- Recommend priorities to ARS received and manage service request according to documented procedure.
- Evaluate, manage and control all training tasks and activities to ensure that the training procedure is followed and all users/clients receive adequate training.

**Job Type**: Temporary
Contract length: 60 months

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