Call Centre Agents Sales

5 days ago

Pretoria, South Africa JSM Business Services Full time

**Responsibilities**: - Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer system - Various languages will be an advantage - Follow the correct DC Credit Protect procedures - Complete the appropriate forms - Maintain professional interaction - Ensure confidentiality of database information - Any other instruction from Management - Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately - Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives. - Create and maintain case management records of daily problems and remedial actions taken in a call center database. - Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities. Skills and Experience: - Grade 12 / Matric - RE5 qualification (Advantageous) - FAIS qualifications (Advantageous) - Excellent Communication skills - must be able to speak English and Afrikaans - Handling calls in a professional and efficient manner - Call centre process and systems proficiency - Computer literate: MS Word, Excel, Outlook, SharePoint - Minimum of 1-year experience working in a call center Ability to commute/relocate: - Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required) **Education**: - High School (matric) (required) **Experience**: - Call Centre sales: 1 year (required) **Language**: - Afrikaans and English (required)

  • Call Centre Sales Agent

    3 days ago

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    Pretoria, South Africa Numeral Financial Services Group Full time

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