Quality Analyst

2 weeks ago

Mount Edgecombe, South Africa Connect iQ Full time

As a leading service provider in quality assurance solutions, _Connect iQ_ based in Mount Edgecombe requires a Quality Analyst
- Contact centre based.

**_Purpose of the role: _**
- To provide strategic direction and leadership to the business, and to embed a culture of innovation to ensure the client’s growth and sustainability
- The main objective is to ensure that the client remains at the forefront of quality assurance methodology and related technology
- Proficient in the preparation and analysis of data and reports. Strong strategic and customer focus with a clear understanding of wider industry trends impacting relevant markets (mainly telecommunications and financial services) and clients
- Analytical with the ability to identify trends and interpret efficiency measures to identify opportunities for improvement
**_Requirements: _**
- Clear criminal record
- Matric
- Preferably 1+ year experience of quality assurance related to contact centre experience
- Have reliable transport to Mount Edgecombe
- Monday - Friday (08h00 - 17h00)
**_Benefits: _**
- Competitive basic salary + bonus
- Medical aid
- 13th cheque
- Permanent contract
- Free WIFI in breakout areas
- Amazing company culture
- Annual salary review
- Excellent rewards and recognition program

**Job Types**: Full-time, Permanent

**Salary**: From R5,500.00 per month

Work Remotely:

- Yes

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