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Teller sales and Client Services 1 421101 clerks

2 weeks ago

Nelspruit, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.**experience and qualifications**:

- Minimum qualification : NQF 4 Qualification
- Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by theFinancial Services Board
- RegulatoryExam qualification
- Anappropriate recognised business Diploma or Higher Certificate at NQF level 6**additional requirements**:
**responsibilities**:

- Achievenet profit growth for business
- Manageaverage Rand value of differences to minimise losses to the business
- Managethe Service Quality of the Branch through the Branch's Service Quality BalancedScorecard
- Managethe migration of accounts from transactional to Self Service
- Compliancewith procedures and processes contained in the Golden Rules.
- Managethe efficiencies for tellers through Number of differences, average number oftransactions
- Manageown development to increase own competencies
- Connectwith our customers by living up to our brand promise of how can we help you?, atall times. Treat customers as you would want to be treated
- Conversewith our customers in a way that they fully understand and provide helpfulsolutions and products based on their needs
- Conductmyself in an ethical manner at all times
- Takeownership of solving our customers problems or queries as efficiently andquickly as possible
- Adhereto the TCF (Treating Customers fairly) principles in all that you do
- Managethe growth of active customer Account Base to increase client base throughleads
- Contributeto the increase of the Customer Engagement Score of branch
- Useopportunities identified to increase market share
- Ensureactivities support cost containment and reduction
- Manageactual Rand value of shortages to minimise losses to the business Volume andValue
- CashMigration measure the total in branch migratable cash transactions
- Optimizeevery customer interaction to migrate or convert customer to echannels and orencourage use of digital and self-service channels
- Alwayscomply with procedures and processes contained in the relevant businessguidelines
- Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience
- ImproveOFV Identification process and procedures within area of responsibility
- Improvecompliance to process and procedures within area of responsibility
- Demonstratesbehaviour in support of the organizational values
- Takesaccountability for own performance, personal and career development
- Contributeto the overall effectiveness and success of the team
- Maintainan ability to adapt to ever changing business and customer needs
- Achievementof an acceptable tracked efficiency as measured by the teams eRatio
- Improveknowledge and competencies by completing role specific training