Service Specialist

2 weeks ago

Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction
Role Purpose

To support clients with queries relating to the Momentum Money Product. Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner. Research, follow-up and resolve client enquiries and problems through effective engagement with clients, intermediaries, product specialists, operations areas, and other internal or external staff in a timely and professional manner. Adhere to regulatory requirements as may be required from time to time.
Requirements
- Matric/Grade12
- Computer literacy in MS Office essential
- 1 year experience in a banking environment (Advantageous)
- 2 years' Call Centre experience with proven knowledge of customer service principles and practices
Duties & Responsibilities
- Provide 1st level support to clients on their Multiply Money products and ensure that all escalated queries are followed up and responded to within the required SLA.
- Take ownership of queries received and ensure resolution.
- Attend all training as will be required to from time to time and take ownership of self-development.
- Be a team player and assist members of team as and when they require.
Competencies
- Business acumen
- Client/stakeholder commitment
- Drive for results
- Leads change and innovation
- Collaboration
- Impact and influence
- Self-awareness and insight
- Diversity and inclusiveness

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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