Guest Experience Liaison

1 week ago

Johannesburg, South Africa Professional Career Services Full time

Our client is in the Travel and Tourism industry.

**Brief description of the position**:

- Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest’s journey.
- Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
- Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
- Operating according to and in compliance with - Company standards of operations, company policies and procedures, and Company code of conduct.
- Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
- Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
- Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.

**Qualifications**:
Tertiary certificate in Travel & Tourism/hospitality.

**Skills**:

- **Must have Concierge experience.**:

- Min 5 years’ experience at a Senior level in Reservations.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Working knowledge of TourPlan or similar booking/operating system.
- General destination knowledge on Southern & East Africa.
- Personal and work travel experience in Southern and East Africa.
- Problem solver and good with guest interaction.
- Excellent attention to detail.
- Foreign language skills advantageous.

**Salary / Package**:
Negotiable

**Benefits**:
Negotiable.

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