Collections Administrator

2 weeks ago

Pretoria, South Africa Respublica Student Living Full time

The main purpose of the role is to take primary responsibility for the collection of rent from Direct Lets students and to follow up on all overdue rent to ensure that all income owing to the company is collected and appropriately allocated. Ensure that the collections policy (incl. legal) is consistently applied.Assist head office with the allocation of receipts including student deposits, credit card payments and other intermediary collection mechanisms. Assist the Residence manager in obtaining any further information that may be required.

**Responsibilities**:
**Perform collections process**:

- Print and dispatch debtor statements monthly (preparation performed at Head Office).
- Trace and contact debtors to collect outstanding/ overdue/ underpaid amounts.
- Follow up to ensure that payment terms of the company are upheld.
- Maintain appropriate records and notes of all client discussions regarding payment
- Required to perform weekly reconciliation of outstanding debts and communicate/report on the outstanding debtors
- Dispatch letters of arrears including breach, termination and demand letters, in line with company policy (Preparation performed at Head Office).
- Track eviction dates and communicate to legal/operations

**Intake**
- Assist the residence manager with the intake process
- Allocation of receipts to new student accounts
- Obtain the necessary information from the student files, required to assist the debt collection process (e.g. Debit order form)
- Ensure complete student files are maintained and payment information is current and accurate

**Vacate**
- Assist the residence manager with vacate process
- Obtain the room/inventory check-out form and facilitate the process of recording damages (per standard price list) against student account
- Ensure students accounts are fully settled before student vacates
- Maintain appropriate records of deposits held for students that have indicated that they will be returning to the residence the following year
- Collate information required for head office to process student deposit refunds in line with company policy.

**Reporting**
- Attend monthly Finance Department Meetings;
- Support Finance department with adhoc functions which may be necessary when required;
- Adhere to internal accounting policies, processes and procedures as well as statutory and regulatory rules applicable to the collections function.

**Education**:

- Diploma (required)

**Experience**:

- Debt management: 3 years (required)

**Job Type**: Permanent

Application Question(s):

- Are you willing to live at a student residence?

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)

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