Coffee Shop Manager

6 days ago

Johannesburg, South Africa Kencorp Executive Search Full time

Experienced Restaurant Manager is required for an established Coffee Shop in the Dunkeld/Illovo area of Johannesburg

**Duties**:

- Opening and closing of the store
- Active participation in the day to day running of the store
- Ensuring store is kept clean and ready for a great customer experience
- Training of staff, new and refresher training, and maintenance of store procedures and standards
- Coaching and Discipline of staff as may be required
- Store Cash handling procedures, including cash up, floats and banking
- Ordering, receiving and controlling of stock as well as minimizing of wastage in store
- Interaction with customers, ensuring customer satisfaction and handling any customer complaints appropriately
- Responsible for ensuring sufficient staff for shifts as well as managing schedules and times worked
- Filing of all relevant store related documentation
- Following up on mails and correspondence relating to customers, staff, store and Head Office communication

**Requirements**:

- **Must have** +5 years Restaurant Management experience
- Knowledge of GAAP/Micros or similar POS system
- Microsoft Office - Excel, Word, Outlook. Preferably +4 years’ experience
- Must be smart and presentable
- Customer orientated people skills (Customers and Staff)
- Passionate about Great Customer Service
- Energetic and enthusiastic personality
- Qualification related to the Hospitality industry would be an advantage
- MUST be prepared to take a Polygraph test (This is part of the employment process for this position)
- Salary is dependent on experience and operational skill set

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