Head of Account Management

2 weeks ago

Home Based, South Africa S. Hayward Consulting Full time

As the **Head of Account Management **you are responsible for the **strategy and operations **of the Account Management function in all markets across the globe.

**What you’ll do**:

- Overall accountability for Account Management teams
- Directly managing 3 managers, who are responsible for managing 20 AM’s. You will continue to scale the the teams to enable us to expand across Europe
- Building the systems, structures and processes that enable us to continuously improve our service while scaling the team in the most efficient way
- Metrics and Incentives: Ensuring we have the right metrics, and team incentives that drive high performance for AM’s and their Managers
- Strategy: Creating clear short, medium and long-term priorities / objectives for the AM team across all markets
- Leadership: Ensure we have professional development paths for everyone in your teams (AM’s and their Managers) and ensure we have a plan to grow new leaders
- Onboarding and Training: Ensure we have a world class onboarding and ongoing training program for AM’s
- Capacity Planning: Ensuring we have the enough capacity in the AM team across all markets
- Stakeholder management: You’ll be the voice of the AM team (and the customer) to Senior Leadership, Product, Data / BI, Marketing, Expansion, RevOps, SDR and Talent Ops
- Retention and expansion: Develop and execute on strategies to increase customer retention and grow our share of wallet with each customer
- Ensuring we have the right systems in place to capture customer feedback and continuously improving the quality of the AM service

**You’ll be a great fit for this role if you**:

- Have held a senior leadership role for over 5 years with proven track record of leading customer facing teams successfully
- Previous experience in building teams and creating basic fundamentals for team success and solidifying these into frameworks that are designed for future scaling
- University degree (or interesting reason for dropping out)
- Obsessive about self-improvement & constant learning
- Thrives with lots of feedback - high resilience
- Understanding of the recruitment or people & culture teams advantageous
- Experience working within a high growth 100+ tech startup is preferable

  • Account Manager

    2 weeks ago

    Home Based, South Africa b9bfdd57-b663-443e-9050-84cef2994e7a Full time R87 000 - R206 000 per year

    AceMQ – IT Services & SaaS (RabbitMQ Licensing & Support)Location: RemoteJob Type: Full-Time or 3/4 timeAbout AceMQAceMQ is the global leader in RabbitMQ licensing, enterprise support, and consulting. We are the only official RabbitMQ MSP worldwide, serving Fortune-level clients in finance, logistics, healthcare, and tech.We are looking for a highly...

  • Account Manager

    2 weeks ago

    Home Based, South Africa IIBA Full time R250 000 - R450 000 per year

    For over 20 years, the International Institute of Business Analysis (IIBA) has helped shape the practice of business analysis to achieve better enterprise outcomes. A professional association with 30,000 members, 120 chapters, 1,500 volunteers, and 500 partners worldwide, IIBA supports the recognition of business analysis within organizations. It enables...

  • Head of Infrastructure and Cybersecurity

    2 weeks ago

    Home Based, South Africa S. Hayward Consulting Full time

    The Head of Infrastructure and Security is responsible for the implementation of all Infrastructure technology and Security for the Group which includes network services, telephony, user support/help desk, cyber security, servers, storage, and related software. Core technologies and platforms - Cloudflare - Fortinet - Tessian - Darktrace - VMware - Azure...

  • Head of Digital Growth

    3 hours ago

    Home Based, South Africa Tidal Services Full time R780 000 - R1 050 000 per year

    About Tidal ServicesTidal Services is transforming the UK home-services market. Backed by institutional investors, we are building the country's leading tech-enabled service marketplace through a combination of strong organic growth and a large number of strategic acquisitions.We connect thousands of customers with trusted local cleaners, bringing modern...

  • Client Accountant

    2 weeks ago

    Home Based, South Africa Snatch Production Full time R420 000 - R540 000 per year

    Fully Remote, South Africa4-7 years of experience in accountingPermanent and Full-time from South AfricaJob DescriptionA fast-growing Bermuda based accounting firm is looking for a remote Client Accountant to join their team in Cape Town.This is not a standard accounting role—your work will extend beyond bookkeeping to managing client relationships,...

  • Account Director

    1 week ago

    Home Based, South Africa everything to gain Full time R150 000 - R250 000 per year

    Everything To Gain is seeking a dynamic and results-oriented Account Director to join our growing team. In this role, you will be responsible for overseeing a portfolio of key client accounts, ensuring that their needs are met while identifying opportunities for growth and engagement. You will serve as a trusted advisor, guiding clients through projects and...

  • Growth Marketing Manager

    2 weeks ago

    Home Based, South Africa Transitions Elite Inc. Full time R720 000 - R900 000 per year

    We're looking for a Head of Marketing who lives and breathes performance. This is a strategic and hands-on role where you'll lead campaigns, run experiments, and take full responsibility for generating pipeline and revenue growth.In this role, you will:Design and own full-funnel marketing strategies that drive MQLs and revenuePlan and run high-impact webinar...

  • Account Executive, Government Sales

    2 weeks ago

    Home Based, South Africa EarthDaily Analytics Full time R600 000 - R1 200 000 per year

    ABOUT EARTHDAILYEarthDaily is revolutionizing the way we understand and monitor our planet. Through cutting-edge Earth Observation (EO) technology and geospatial analytics, we provide unparalleled insights for industries ranging from agriculture to mining, insurance, and government intelligence. Our mission is to build the world's most advanced change...

  • Lifecycle Marketing Manager

    1 week ago

    Home Based, South Africa OCEANS Full time R600 000 - R1 200 000 per year

    Real opportunities. Real impact. Your career, redefined.(NOTE: A human reviews every application at Oceans, so please apply for only one position and only once a year—if you're a better fit for another role, we'll route your application accordingly and if we're not quite ready for you, we'll reach back out later).At Oceans, we help the best and brightest...

  • Client Finance Manager

    2 days ago

    Home Based, South Africa Addition Finance Full time R264 000 - R1 584 000 per year

    CLIENT FINANCE MANAGERJob description:Addition is transforming how startups and SMBs handle accounting. Our proprietary platform combines AI-driven automation with expert human support, giving founders the clarity and confidence they need to grow.From bookkeeping and payroll to payments, VAT, and compliance, we take care of the heavy lifting so our clients...