Telesales Team Leader

2 weeks ago

Cape Town, South Africa Remota Full time

As an Outbound Telesales Team Leader, you will lead and inspire a team of telesales representatives to achieve and exceed sales targets. This role focuses on driving outbound sales success, maintaining high customer engagement, and fostering a collaborative and results-driven environment. You will oversee daily operations, provide coaching and guidance, and implement strategies to enhance team performance and efficiency.

Key Responsibilities:
**Team Leadership**:
Supervise, guide, and motivate a team of outbound telesales representatives.

Conduct team meetings, daily huddles, and one-on-one coaching sessions to align on goals and progress.

Foster a positive and productive team culture that promotes collaboration and accountability.

**Sales Execution**:
Develop and execute outbound telesales strategies to meet and exceed company goals.

Ensure team members effectively promote products and services, utilizing scripts and proven sales techniques.

Identify and implement best practices to improve closing rates and sales quality.

**Performance Management**:
Monitor individual and team KPIs, such as call volumes, conversion rates, and revenue targets.

Provide real-time feedback, support underperforming team members, and recognize top performers.

Address performance issues promptly with clear improvement plans and follow-ups.

**Customer Engagement**:
Maintain a customer-centric approach, ensuring calls deliver value and enhance the customer experience.

Address escalated customer concerns or issues professionally and promptly.

**Training and Development**:
Facilitate onboarding for new hires and ongoing training for team members.

Identify skill gaps and organize workshops or training sessions to address them.

Stay updated on product knowledge, sales trends, and industry practices to keep the team informed.

**Reporting and Analysis**:
Track, analyze, and report on team performance and campaign effectiveness.

Provide actionable insights to senior management to refine sales strategies and improve results.

**Collaboration**:
Work closely with other teams, including marketing and operations, to ensure alignment on campaigns and processes.

Act as a communication bridge between the team and upper management.

**Qualifications**:
Proven experience in outbound tele sales or telemarketing, with a history of meeting or exceeding targets.

At least 1-2 years of experience in a leadership or supervisory role within a sales environment.

Strong coaching, motivational, and leadership skills.

**Key Competencies**:
Leadership and Team Development

Sales and Negotiation Skills

Performance Management

Customer-Oriented Mindset

Analytical and Problem-Solving Abilities

A dynamic and supportive work environment.

Pay: R30 000,00 - R40 000,00 per month

  • Telesales Executive Drone Solutions

    23 hours ago

    Cape Town, South Africa The Legends Agency Full time

    Telesales Executive - Drone Solutions (Building & Civils, UK) Be part of a fast-growing drone-powered innovation company transforming UK building maintenance UK market | Office in Gardens, Cape Town | R28,000 + Incentives About Our Client Our client is a UK-facing, Cape Town-based sales operation supporting a market leader in drone-enabled building...

  • Sales Integration Team Leader

    4 weeks ago

    Cape Town, South Africa Discovery Ltd. Full time

    Business Unit: DCM Distribution Function: Call Center / Contact Center, Date: 17 Sept Discovery Connect (Cape Town) Sales Integration Team Leader About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose...

  • Telesales Consultant

    6 days ago

    Cape Town, South Africa West Coast Personnel Full time

    SUMMARY Telesales Consultant POSITION INFO Job Description : We are looking for a motivated and results-driven Telesales Consultant with a valid driver’s license to join our dynamic team in Table View. Minimum Requirements Proven experience in telesales or customer service Excellent communication and persuasion skills Target-driven and self-motivated Valid...

  • Telesales Executive Drone Solutions

    18 hours ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R360 000 - R720 000 per year

    Telesales Executive - Drone Solutions (Building & Civils, UK)Be part of a fast-growing drone-powered innovation company transforming UK building maintenanceUK market | Office in Gardens, Cape Town | R28,000 + IncentivesAbout Our ClientOur client is a UK-facing, Cape Town-based sales operation supporting a market leader in drone-enabled building maintenance...

  • Telesales Executive Drone Solutions

    18 hours ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R36 000 - R48 000 per year

    Telesales Executive - Drone Solutions (Building & Civils, UK) Be part of a fast-growing drone-powered innovation company transforming UK building maintenance UK market | Office in Gardens, Cape Town | R28,000 + Incentives About Our Client Our client is a UK-facing, Cape Town-based sales operation supporting a market leader in drone-enabled building...

  • Telesales Agent

    24 hours ago

    Cape Town, South Africa The Focus Group Full time

    The Focus Group Cape Town, South Africa 23 May 2025 Junior 0 - 0 Full Time Market Related 1 years - 2 years Skills Financial Services Teamwork Telecommunication Telesales Industries Financial Services Job Description **Daily Responsibilities**: Conduct outbound telesales calls to convert leads into successful sales. Maintain a high level of professionalism...

  • Telesales Consultant

    6 days ago

    Cape Town, South Africa West Coast Personnel Full time

    Job Description:We are looking for a motivated and results-driven Telesales Consultant with a valid drivers license to join our dynamic team in Table View. Minimum Requirements:Proven experience in telesales or customer serviceExcellent communication and persuasion skillsTarget-driven and self-motivatedValid drivers license (essential)Reliable and punctual...

  • Telesales Executive

    6 days ago

    Cape Town, Western Cape, South Africa MindMatch Consulting (Pty) Ltd Full time R900 000 - R1 200 000 per year

    Telesales Executive (B2B Sales – UK Hours)Location:Cape Town, South AfricaEmployment Type:Full-Time, Office-BasedAre you an experiencedB2B telesales executivewith a proven ability to build business relationships, negotiate effectively, and close high-value deals?We're expanding ourinternational outbound sales teamand seeking driven professionals with a...

  • Sales Integration Team Leader

    1 week ago

    Cape Town, Western Cape, South Africa Discovery Full time R1 000 000 - R2 500 000 per year

    Discovery Connect (Cape Town)Sales Integration Team LeaderAbout Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables...

  • Sales Team Leader

    2 weeks ago

    Cape Town, South Africa DataFin Full time

    ENVIRONMENT Our client, the UK’s most awarded and fastest-growing next-gen Telco/VoIP provider for small businesses is looking for an experienced Sales Team Leader to join their growing sales teams. In this role, you will be responsible for leading the Online Signup Sales team, reporting to the Head of Sales and working alongside other Team Leaders. DUTIES...