Operations Assistant

Job Title: Operations Assistant

Department: Field Operations

Company: TMT Services and Supplies (Pty) Ltd

Location: Cape Town

**Job Type**: Fixed term

Position overview

Key Responsibilities:
1. Equipment Operations: The duties shall include but not be limited to:

- Assist in the installation, and maintenance of equipment such as fixed CCTV cameras, mobile camera devices, point-of-sale device, and related infrastructure.
- Support in conducting routine inspections and preventive maintenance to ensure all equipment is in working order.
- Troubleshoot and resolve technical issues related to the systems, including connectivity and hardware failures.
- Maintain detailed logs of maintenance, repairs, and system performance.
- Work closely with the in-house technology teams to ensure optimal system functionality.
- Assist in updating and replacing outdated or faulty equipment as required.
- Follow standard operating procedures and safety protocols during maintenance activities.
- Support compliance with local security and privacy regulations where applicable.

2. Support: The duties shall include but not be limited to:

- Respond to service requests and emergency maintenance calls as needed.
- Inspection of equipment enclosures, equipment and sites and reporting of any issues.
- Maintaining the equipment by cleaning and authorized minor repairs of the equipment on a regular basis.
- Regular sites visit as required.
- Hardware inspection and set-up.
- Ensure that all assigned calls are resolved within the agreed timelines and updated and/or closed out timeously.
- Be available on a standby basis after hours, weekends and public holidays as required.

3. Installation: The duties shall include but not be limited to:

- Assist with equipment installation as required including plinths, poles, signs, and cabling.

4. Vehicles: The duties shall include but not be limited to:

- Daily inspection of the vehicle and reporting of any damage or repairs needed e.g., rust on vehicle or accidents.
- Ensure proper control and use of company vehicles.
- Ensure that the Company Fleet Policy is strictly adhered to.

5. General Administrative Duties: The duties shall include but not be limited to:

- Ensure logbooks are completed with every trip.
- Ensure that accidents are reported within 24hours of the occurrence to SAPS and Fleet Manager.
- Provide any related reports as required.
- Ensure that all customer interaction and communication is done in a professional and respectable manner.

Education and Experience
- Matric, NQF equivalent or NQF Level 4 or higher.
- Minimum two years prior experience in maintenance operations relating to CCTV, Traffic Signals, Freeway Management Systems, Automatic Fare Collection Systems, Advanced Public Transport Management Systems, Fleet Management, Point-of-Sale or other business types underpinned by technology solutions.
- The following qualifications will be advantageous:

- Tertiary qualification in Engineering (Electronics, Mechatronics), Information Technology, or similar.
- Vendor and/or industry certifications and/or experience in one or more of the following areas: Data Networking, e.g., CompTIA Network+, Internet Protocol (IP) CCTV, Access Control, electronics, vehicle electronics.
- Ability to drive.
- Valid driver’s license.

Skills and Competencies
- Ability to operate basic computer systems.
- Must be IT literate.
- Strong attention to detail and excellent observation skills.
- Good problem-solving and analytical skills.
- Strong administration skills.
- Good communication skills for interacting with team members, customers, and other stakeholders.
- Enjoy working in a team but also can work independently.
- Be patient, tactful, diplomatic, and approachable.
- Demonstration of customer service orientation.
- Willingness to travel.
- Flexibility to do shift work, weekends and public holidays.

About TMT:
A guiding principle of our business is to build technology that essentially makes a difference. We are a South African company that has been in operation since 2002 with a rich history in servicing the Road Safety Enforcement, Public Transport and Safety & Security sectors.

We strive to bring together the latest technology with our industry experts to develop better, more efficient mobility experiences, and to quickly gain a deep understanding of the local mobility challenges our customers face and develop technological solutions that address the needs of both our customers and the citizens they serve.

Diversity, Equity, Inclusion and Belonging are key value sets embedded in the TMT culture. TMT focuses on hiring and developing talent across diverse races, gender, ethnicity, age, and abilities. Priority talent recruited will be based on promoting and enhancing a more diverse and inclusive workforce at TMT.

**Job Type**: Temporary
Contract length: 36 months

**Education**:

- Certificate (preferred)

License/Certification:

- Drivers license (required)

**Location**:

- Cape T