SAP System Support Analyst

The SAP System Support Analyst will create and maintain all static data in SAP and Mainframe and ensure that the two systems are always aligned. Investigate, develop and/or implement any potential system/process enhancements, testing, implementation, etc. Perform daily operational activities as well as ad-hoc and supporting activities.

Correct and accurate static data is required to ensure all actions/entries are correct for the successful processing of vehicle sales. The most important static data is:
**SAP (Create/Edit/Maintain)**
- Material Master (CKD/CBU/D2D/REINVOICING/VE PACKS)
- Customer Master (VOM/P&A/SUNDRIES/SHIP TO PARTY/ALTERNATIVE PAYER)
- Pricing conditions and provisions

**SCOPE (Create/Edit/Maintain)**
- RBU Static Data
- Regional Business Unit
- RBU Branch
- Dealer Performance Group
- Sales Performance Group
- Vehicle Sales Region

**Dealer Structure (Create/Edit/Maintain)**
- Dealer Information
- Link User to Dealer (by Dealer)
- Link User to Dealer (by User ID)
- RBU Dealer Ordering Buyer

**Other (Create/Edit/Maintain)**
- NSC Model Groups
- Local Vehicle Codes
- End Item Links
- Color Combinations
- Car Series NSC Model Group Link
- Link LVC’s to branches

Working in a team, you will be responsible for your individual tasks and will need to be able to work independently.

Knowledge and experience in the automotive industry (OEM environment) will be advantageous.

RESPONSIBILITIES

STATIC DATA: SAP
- Accurate and timeous capturing of all Material Master data
- Create and maintain master lists (Excel) for all re-invoicing/D2D material codes
- Accurate and timeous capturing of all Customer Master Data
- Create and maintain master lists (Excel) for all sources for customer codes (SSA/Re-Invoicing/D2D)
- Accurate and timeous capturing of pricing conditions and provisions
- Accurate and timeous capturing and creation of D2D vehicles
- Create and maintain master D2D Data List (Excel) for business
- Maintain TP1 pricing for purchase Orders for Re-invoicing and D2D (Exports)

TRANSMISSION/INTERFACE/IDOC MONITORING
- Manage IDOC’s (incoming and outgoing interfaces between Mainframe and SAP)
- Check/delete/action/escalate IDOC errors
- Resend/reprocess transmissions in error
- Monitor financial interfaces through Communication Logging System

PRICE VALIDATION
- Releasing of units off price validation in line with order requirements

GENERAL SUPPORT
- Assist with general support / on the job training on SAP/SCOPE
- Raise marvels with Central Helpdesk for assistance on Mainframe/SAP

SYSTEM ACCESS CONTROL
- Manage Access Requests for all Users with Sales roles assigned
- Password resets

SYSTEM ENHANCEMENTS (SAP R/3)
- Identify system enhancements & submit RFC or RFS respectively

SUBSEQUENT ADJUSTMENTS AND EXCEPTION MANAGEMENT
- Corrections on vehicles; sales orders; invoices; pricing
- SCOPE/SAP system alignment

AD-HOC ACTIVITIES
- Assist with general queries from the order center, for example, pricing, the status of units etc.
- Assist with backtrack requests to do VIN Swaps
- Deletion of sales order in SCOPE/SAP as per business requirements
- Corrections on D2D/Re-invoicing uploads (Exports)
- Goods receipt D2D purchase orders (Exports)
- Plant to Plant movement on D2D units before sales orders can be generated (Exports)
- Cross functional inputs/assistance in projects
- Cross functional inputs/assistance in drafting/updating processes
- Ongoing review and creation of operational/training manuals

RETAIL ASSISTANCE
- Manual wholesale after Vessel/carrier/flight departures (Exports)

QUALIFICATIONS & EXPERIENCE:

- Knowledge and understanding of the sales environment
- Strong experience with SAP (ECC6/HANA) system processes (modules SD, MM)
- Advanced Microsoft skills (Excel, Word)
- Scope/Mainframe/Niivos knowledge advantageous
- Process knowledge
- Financial knowledge
- Project management experience
- Understanding of exports environment
- Experience in motor industry environment advantageous
- 3 to 4 years of relevant experience advantageous
- Strong analytical and reporting skills

CORE COMPETENCIES & ATTRIBUTES

Organized, methodical, systematic

Very strong analytical skills and ability to interpret data

Quick and conceptual thinking skills

Decision making and problem-solving skills

Generates new ideas

Excellent communication skills - Verbal and written

Flexibility - overtime at month-end; completion of the urgent task(s); wholesale/retail drive activities

(during the month)

Attention to detail - accuracy

Honesty and integrity

Ability to prioritize appropriately - time management

Problem solving ability - open to change

Good organizational skills

Ability to seek direction as required but mainly work independently and cooperate with others/good ‘ team player understand systems
- Goal/Target driven
- Team Player
- Self-starting go-getter
- Process driven
- Must have resilience and tenacity
- Be even tempered and patient
- Willing to work overtime when required to meet d