On-the-road Buildings Assessor Kzn

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online.

We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the “what-ifs” of the world.

**
Build a successful career with us**- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

** What will you do?**- The **On-the-Road Buildings Assessor** role is **based in Kwa-Zulu Natal** and is responsible for conducting on-site assessments of property damage for insurance claims. This role involves visiting affected properties, evaluating the extent of structural damage, verifying policy coverage, estimating repair costs, and recommending settlements.- The assessor plays a critical role in delivering fair, accurate, and efficient claim outcomes while upholding excellent customer service standards and ensuring compliance with regulatory and internal processes.

** What will make you successful in this role?**- Key Responsibilities:- **On-Site Claims Assessment and Reporting**
- Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
- Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
- Take detailed notes, photographs, and measurements as part of the field report.
- Engage with policyholders, builders, or contractors to clarify details and verify estimates.
- Produce accurate reports and make recommendations on claim settlements in line with policy cover.

** Customer Service**- Interact with clients during site visits in a professional and empathetic manner.
- Clearly explain assessment outcomes, next steps, and answer any queries.
- Ensure policyholders feel supported and informed throughout the claims process.

** Compliance & Documentation**- Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
- Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.

** Collaboration**- Work closely with internal assessors, claims handlers, and technical teams.
- Escalate complex or high-value claims for peer review or senior input.
- Provide expert guidance or second opinions to the wider claims team where required.

** Deliverables**- Conduct on-site assessments within SLA and travel guidelines.
- Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
- Maintain high levels of client satisfaction.
- Contribute to cost-effective claims resolution and reduction of claims leakage.
- Uphold a professional company image during all field visits.

** Competencies**- **Technical Acumen**: Strong understanding of construction, building regulations, and insurance assessment.
- **Attention to Detail**: Accurate site inspections, damage documentation, and cost validation.
- **Communication Skills**: Clear, empathetic, and professional interactions with clients and contractors
- **Problem Solving**: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
- **Customer Focus**: Committed to supporting clients through property-related loss events.
- **Time & Route Management**: Ability to efficiently plan and manage daily travel and assessment schedules.
- **Team Collaboration**: Cooperative approach with claims colleagues and external stakeholders-
- **Minimum Experience Required**- ** Minimum Qualification Required**- Grade 12/Standard 10/NQF 4
- Relevant qualifications in building surveying, construction management, or insurance-related fields (e.g., CII, CIOB, RICS certifications).

** Minimum Experience**- **2+ years of experience in property insurance claims or construction/building assessment
- In-depth knowledge of building materials, construction principles, and structural evaluation
- Prior field experience conducting property damage inspections is highly desirable.
- Experience in using mobile technology or assessment software on-site.
- Customer service experience in the insurance industry is an advantage.-
- **Knowledge and Skills**- Assessing and processing of claims- Manage settlement of claims- Reporting and Administration- Basic Client engagements