Operations Manager

**Main purpose and object of the role**:
As the Operations Manager, you will make sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. By managing day-to-day activities, analysing statistics and reading and writing reports, operations managers play a vital role in this company. The Operations managers also have to do a lot of liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.

**Main duties of this role**:

- Ensuring that all operations are conducted in a correct, cost-effective and timely manner in alignment with specifications and quality requirements
- Improving operational management systems, processes and best practices that guarantee organizational well-being
- Planning and controlling change.
- Managing quality assurance programmes.
- Researching new technologies and alternative methods of efficiency
- Audit report tools to be utilised to measure effectiveness of the relevant sites performance
- Supervise and coach supervisor’s regularly
- Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being
- Ensure warehouse efficiency
- Contribute towards the achievement of clients & company’s strategic and operational objectives
- Monitor employee KPI’s
- Cater to clients’ or personnel’s concerns
- Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement.
- Support the client in planning and making sure the business is adequately resourced.
- Training of staff and managers to ensure that everyone is performing adequately in their role.
- Providing a leadership support function to teams and motivating staff to achieve productivity goals.

**Other duties**:

- Improve the operational systems, processes and policies in support of organizations mission
- Specifically, supports better management reporting, information flow and management, business process and organizational planning.
- Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Identifying any skills gaps in the organisation and recommending a recruitment programme to support this.
- Acting as a liaison to senior management and directors to keep them up to date with shop floor matters.
- Setting and reviewing budgets and managing costs.

**Required knowledge, skills and abilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The knowledge, skills & abilities required include, but are not limited to:

- Proven work experience as operations manager
- Adequate knowledge of organisational effectiveness and operations management
- Budget development and oversight experience
- HR/IR (Unions/CCMA/Disciplinary Hearings)
- Basic IT skills (databases, MS Office etc)
- Ability to effectively communicate with all levels of the organisation
- Leadership and organisational skills
- Planning - staying ahead of the game and ensuring that plans for the future are clearly labelled out for everyone to follow.
- Problem Solving - adapting to the ever-changing environment and reacting quickly to meet
- Attention to Detail
- Organisation Skills, Superior Computer and Typing Skills, Data Entry
- Good Verbal Communication with Employees
- Capable of Working with Minimal Supervision
- Honesty,
- Record-Keeping Skills
- Follows Instructions Well
- Competent with Spreadsheets
- Multi-Tasking Abilities
- Ability to Work on a Deadline
- Reliable and flexible individual.

**Working hours**:
As the operations manager, you are required to ensure the operations are running effectively and support customers' requirements that can entail a 7-day operation. Working hours are between 7:30 and 16:30, however, you might be asked to work outside of these hours based on clients requests.

**Application process**: