Sales Contact Center Consultants

2 weeks ago

Cape Town, South Africa P3 People Full time

**JOB SUMMARY**

The Sales Agent at P3 People is **responsible for initializing and managing relationships with customers, serve** customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks.

**Responsibilities & Duties**

The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate compliance questions, and accurately capture customer details. Correctly classify calls on the internal dialler and produce quality sales.

**People Responsibility**:
Make 4-8 sales average per day

Communicating with customers and sales team leaders

Analysing customer behaviour.

Effective handle objection and create need.

Escalating complaints and queries to team managers

Converting leads to sales in accordance with team and branch target

Accurately classifying call details on the internal dialler

Accurately capturing customers biographical details on the internal dialler

Building positive relationships with customers and business associates

Use questioning techniques in calls acutely

Matching customers to products and pitching appropriate products

Ensuring qualifying, compliance and regularity items are followed correctly

Presenting information on the script articulately and precisely

Handling objections effectively

**Business Responsibility**:

- Ensure that current sales scripts are followed and presented correctly to clients.
- Ensure that daily agent targets are met
- Handle rejections,disappointments, and setbacks effectively.
- Ensure personal adherence to the company values
- Attend and understand campaign briefings and ensure knowledge of new campaigns and associated script.
- Remain self-disciplined and maintain good attendance
- Adhere to performance targets concerning call quality and call outcomes
- Safeguard company property and its use

**2.** **Key performance Measures**:

- Sales Targets
- Call quality
- Accurate call dispositions
- Attendance and conduct

**Knowledge, Skills and Abilities**
- Matric;
- Computer literate;
- Eloquent / Well-spoken;
- Ability to handle pressure;
- Ability to generate sales;
- Punctual;
- Teachable;
- Self-discipline;
- Curiosity
- Personable;
- Persistent;
- Target driven;
- Resilient;
- Motivated;
- Ability to work well with others;
- Excellent verbal communication

skills;
**Required experience**:Entry-level,6 months - 2 years Call Centre Sales Agent Experience

**Geographical / Feeder Area**:Goodwood, Zonnebloem, Wynberg, Maitland, Woodstock, Khayelitsha Site-B, Mitchell’s Plain, Delft

**Required Knowledge, Skills and Abilities**:

- Matric;
- Computer literate;
- Eloquent / Well-spoken;
- Ability to handle pressure;
- Ability to generate sales;
- Punctual;
- Teachable;
- Self-discipline;
- Curiosity
- Personable;
- Persistent;
- Target driven;
- Resilient;
- Motivated;
- Ability to work well with others;
- Excellent verbal communication skills;
**Type of Employment**:Probation/ Permanent

**Remuneration**: R 5,500 to R18,000 CTC per calendar month inclusive of bonuses

**Required Personality traits**:
**Salary**: R5,500.00 - R18,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- International contact center: 1 year (required)

Shift availability:

- Overnight Shift (required)

  • Contact Center Sales Agent

    2 weeks ago

    Cape Town, South Africa P3 People Full time

    **Job Advertisement: Contact Center Sales Agent** Are you a dynamic and persuasive communicator? Do you thrive in a fast-paced environment where customer satisfaction is key? We are currently seeking enthusiastic individuals to join our team as Contact Center Sales Agents. **Company Overview**:P3 People is a leading provider in financial services lead...

  • Contact Center Sales Short Term Insurance Consultant

    2 weeks ago

    Cape Town, South Africa Gener8 Full time

    Services**Job description** We are an insurance aggregator, So you will be selling short term insurance (vehicle) to consumers within SA. Ideally you will already have your RE5 qualification. But also okay if you don't currently hold. As long as you have not been acting under supervision for 2 years. This is a great opportunity within a new division. We...

  • Sales Contact Center Consultants

    20 hours ago

    Cape Town, South Africa P3 People Full time

    **JOB SUMMARY** The Sales Agent at P3 People is **responsible for initializing and managing relationships with customers, serve** customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks. **Responsibilities & Duties** The responsibility of the Sales Agent/Consultant is to convert leads to...

  • Contact Center Ai Engineer

    3 weeks ago

    Cape Town, South Africa Gracemark Solutions Full time

    Job Title: Contact Center AI Engineer We are seeking a dynamic and communicative Contact Center AI Engineer to join our team. Job Overview In this role, you will collaborate with contact center operations to deploy and customize AI copilots for diverse use cases. Key Responsibilities Partner with contact center operational leaders to translate operational...

  • Quality Assessor

    6 days ago

    Cape Town, South Africa WNS Full time

    Overview WNS Cape Town, Western Cape, South Africa Role Quality Assessor - Contact Center We require the services of a Quality Assessor to join our new sales team. The main purpose of this job is to perform quality control audits to evaluate accuracy and effectiveness of operations. We are looking for professional, high performance individuals, with...

  • Contact Center AI Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa GraceMark Solutions Full time R180 000 - R250 000 per year

    Job Title:Contact Center AI EngineerJob Overview:We are seeking adynamic and communicative Contact Center AI Engineerto join our team. In this role, you will collaborate with contact center operations todeploy and customize AI copilotsfor diverse use cases. You'll be responsible fortranslating business needs into technical requirements, performing light...

  • Contact Center Sales Gent Lead Generation

    2 weeks ago

    Cape Town, South Africa Gener8 Full time

    **Job description** **Job description** - We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that...

  • Contact Center AI Engineer

    1 week ago

    Cape Town, Western Cape, South Africa Walter Full time R400 000 - R800 000 per year

    Job Overview:We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light...

  • Contact Center Floor Manager

    1 week ago

    Cape Town, South Africa P3 People Full time

    P3 is currently expanding and to support the growth we are looking for an additional floor manager Head office located in the Victoria and Albert waterfront. You will be leading a team of approximately 10 Team managers completing lead generation for our Financial services tier-one clients. **Job brief** We are a high impact, rapidly progression...

  • Contact Center AI Engineer

    2 weeks ago

    Cape Town, South Africa Walter Full time

    Job Overview: We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting...