Market Retention Specialist

1 week ago

Durban, South Africa Tych Business Solutions Full time

The individual will be an integral part of the team, who will be analytically driven in thought to synthesize current business intelligence or trend data to inform retention marketing strategy whilst project managing and implementing new business strategies.

Minimum requirements:

- 2 - 3 years experience in acquisition marketing/lead generation.
- Diploma/Degree in Digital Marketing or Marketing related field.

**Responsibilities**:

- Define, implement, and automate weekly and monthly reports of key performance metrics, action items and alerts, and A/B test results.
- Perform customer segmentation and customer lifetime value analysis to support retention strategy.
- Establish and build relationships with stakeholders including marketing, engineering, merchandising, creative, copy etc.
- Help develop programs to maximize customer retention, with a focus on repeat purchase, win-back, cross-sell, and upsell efforts.
- Create data-driven, dynamic campaigns, audience segmentation strategies and testing plan to maximize ROI targets.
- Test and schedule mobile push/SMS notifications.
- Plan and implement A/B tests on campaigns.
- Managing and maintain the CMS of the company with uploading and removing of daily/weekly banners.
- Managing and maintaining internal Wi-Fi banners and reports.
- Maintaining of retail screens in retail branches.
- Provide ad-hoc reporting and analytical support to marketing team as needed.
- Help with Loyalty program implementation and measurement.

Skills and competencies:

- High level reporting.
- Goal orientated and results driven work ethic.
- Excellent project management skills.
- Impressive planning and organizational skills.
- Excellent communication and interpersonal skills.

  • Marketing Retention Specialist

    1 week ago

    Durban, South Africa Adele Wint & Associates Full time

    The Marketing Retention Specialist will be responsible for creating, managing and evolving retention strategy to drive customer loyalty and client retention for the business. The role will suit an analytically driven thinker and customer focused individual who can synthesize current business intelligence or trend data to inform retention marketing strategy,...

  • Retentions Specialists

    3 days ago

    Durban, South Africa Rewardsco Full time

    **Job Details**: Division Rewardsco Sales Business Unit Outbound Minimum experience Entry Level Company primary industry Telecommunications Job functional area Sales Are you looking for a job opportunity where YOU can earn a competitive salary, grow your career and have fun all at the same time? Well, look no further as we are looking for **EXPERIENCED...

  • Customer Retention Agent

    3 days ago

    Durban, South Africa LexisNexis Full time

    **Customer Retention Agent** **Job Summary** We are looking for a dynamic retention specialist to help us retain our core customer base. Responsible for handling all Subscriptions Retention duties in order to maximise customer loyalty and generate revenue via new sales, reinstates and renewal targets. To build strong relationships with customers and to...

  • Local Retentions Specialists

    5 days ago

    Durban, South Africa Rewardsco Full time

    **Job Details**: - Division Retentions- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Sales**Work for the Leading Contact Centre in Durban** **We Have**: - Excellent working hours - Great commission structures - A Fantastic work environment **All we need is skilled retentions agents **to join our -...

  • Local Retentions Specialists

    5 days ago

    Durban, South Africa Rewardsco (Pty) Ltd Full time

    **Work for the Leading Contact Centre in Durban** **We Have**: - Excellent working hours - Great commission structures - A Fantastic work environment **All we need is skilled retentions agents **to join our **_local mobile campaigns_** **. **If you have minimum **12 months local retentions experience** within the **telecommunications sector**, then we...

  • Talent Acquisition Specialist

    5 days ago

    Durban North, South Africa F & G Sourcing Specialist Full time

    Our retail client that specialises in the fast-food industry is seeking an experience **Talent Acquisition Specialist** to join their team in Riverhorse Valley, Durban. **Purpose of the job**: Provide direction, partner with and enable management through the development and implementation of frameworks, innovation and best practice regarding the resourcing...

  • Billing Specialist

    3 weeks ago

    Durban, South Africa Energy At Work Full time

    Key Responsibilities Department Design & Leadership Partner with leadership to build out the Finance & Customer Support department , including staffing, systems selection, and SOP development. Design scalable workflows for billing, retention, missed collections, and client escalation handling. Set up foundational reporting, KPIs, and feedback loops to track...

  • Billing Specialist

    3 weeks ago

    Durban, South Africa Energy At Work Full time

    Key ResponsibilitiesDepartment Design & LeadershipPartner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development.Design scalable workflows for billing, retention, missed collections, and client escalation handling.Set up foundational reporting, KPIs, and feedback loops to track...

  • Account Manager

    3 days ago

    Durban, South Africa F & G Sourcing Specialist Full time

    Our client who is a world market leader in global marketing and procurement is seeking an experienced **Account Manager** to join their growing customer service team. The Account Manager is the point of contact for their customers. They will build long-lasting, mutually beneficial relationships with their clients, always striving to find the products which...

  • Retention Consultant

    2 weeks ago

    Durban, South Africa Nedbank Full time

    **Job Classification** - Requisition ID: 13766 - Location: Durban - KZN - Cluster: Nedbank Wealth - Insurance - Closing Date: 20 January 2025 - Fixed-Term Contract - Job Family - SALES AND SERVICES - Career Stream - CALL CENTRE (Service) - Leadership Pipeline - Manage Self: Technical - FAIS Affected **Job Purpose** - To design and implement customer...