Customer Specialist

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
The Employer Engagement Associate will research & identify small to mid-size companies along with corporate 500 companies that commit to providing engagement and employment opportunities for our students. The Employer Engagement Associate will be responsible for prospecting companies with immediate and long-term talent acquisition needs into our network. The Employer Engagement Associate will work closely with the Employer Engagement Manager to maintain and foster these partnerships through close account management and provide administrative support.

**WHY DO WE WANT YOU**:
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**:

- Strategically research & identify small and mid-sized companies respective to University Partners territories
- Utilize tracking tools to identify potential hiring partners through student/graduate placement found on their own for Employer Engagement Managers
- Research job descriptions and skill sets in specific markets to understand trends and industry partners needs
- Conduct Linkedin engagement and ongoing marketing strategy to identify potential partners and engagement opportunities
- Provide prospective clients with introduction to program and students demographics
- Schedule and setup appointments for Employer Engagement Managers
- Work with Employer Engagement Managers to maintain communication and identify opportunities with existing partnerships
- Support efforts for quarterly newsletter and engagement strategies for all industry partners
- Support Employer Engagement Managers by ensuring all data is entered into CRM accurately and consistently for tracking and reporting purposes
- Provide administrative support by creating detail team activity reports on a weekly, monthly, quarterly and year to date basis
- Conduct and analysis survey data to understand employment trends, needs, and satisfaction of current industry partners

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.
- Self-starter, motivated, and results driven
- Possesses an innate ability to connect with people and energizes them to push forward, even when encountering obstacles or pushback.
- Ability to function effectively in a fast-paced environment and can quickly learn new skills to meet the organization’s needs
- Organized and detail-oriented. Always up-to-date in documentation and record creation

**YOU HAVE**
- 1-2 years of customer service experience, sales or any client/customer facing position
- Knowledge of any sales CRM, Google Suite, Microsoft Office and other collaboration tools.
- Strong communication skills both verbal and written
- Ability to work independently
- Ability to prioritize and complete simultaneous projects with mínimal supervision

**Benefits**

Base salary + benefits.- Paid Time Off
- Training & Development
- Mental Health Support
- Global culture environment