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Technician

2 weeks ago

Johannesburg, South Africa SFG Engineering Services Full time

**Job Requirements**:

- Grade 12
- A recognized tertiary qualification is an advantage (Qualified Diesel Mechanic/Fitter or
- Auto Electrician
- Trade test)
- Minimum of five (5) years Diesel Fitter/Auto Electrician experience
- Minimum of five (5) years mechanical repair on diesel engines
- Experience with MS Office, specifically Excel and word
- A legal driver licence - min code 8.
- Must be able to work independently and complete service work on time within budget.
- Must have the ability to switch between Diesel Mechanic and General Fitter with a good knowledge of reading electrical drawings and understand fault finding.
- Must be able to read, write, speak and understand the English language.
- Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
- Must possess the ability to make independent decisions when circumstances warrant.
- A sense of urgency with a strong customer service orientation.
- Attention to detail and coordinate various activities simultaneously.
- Ability to work well under pressure
- Ability to work well in a team setting and have good organizational skills.
- Be able and willing to learn electrical wiring through internal training processes to achieve engine wiring and testing
- A keen sense of urgency and willingness to learn additional job-related skills.
- Good telephone manner.

**Responsibilities**:
**24-hour technical support for the generator set division**
- Provide telephonic support to customers and sales staff.
- Identify / diagnose generator problems telephonically in conjunction with the preceding item.
- Attend to breakdowns on site as and when required
- Receive, analyse and report on faulty Generator sets.
- Report to the client in writing and keep proper record of repairs and returns.
- Report warranty claims.
- Fault finding and repairs on site in the event of a generator failure where support will also be given by the Field Services Supervisor.
- Assist with all Diesel Services admin and sales function to grow the business.
- Assist with warranty claims and reporting.
- Support to all Branches with Diesel related services.
- Assist with follow up on quotations and work towards Diesel services.
- Assist with site meeting for new Diesel services related work.
- Attend to mechanical and Electrical breakdown.
- Service of Diesel Generators, Replacement of parts and testing of equipment.
- Be active in the implementation and maintenance of the SOP and SWP.
- Complete Quality Assurance and Quality Control (QA/QC) documentation.
- Compile and complete technical, Health and Safety documents for SLA submissions.
- Complete and keep record of all services related work

**Specific Requirements/Additional information**
- This position is to provide a Technical/Diesel Service to all customers contracting with the company with regards to Mechanical and Electrical field services of Diesel Engines/generators.
- Predominantly office based.
- Will be required to work offsite and/or across borders.
- Will be required to be on standby and provide 24-hour technical support
- Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession