Entry Level System Administrator

1 week ago

Cape Town, South Africa Elementary Bookkeeping Services Full time

**Job Summary**:
**Job description/Duties**
- Assist the Application Support Lead in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives
- Assist with monitoring and responding to open tickets submitted through an incident management system
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Prioritize and handle service requests and incidents
- Progress issues and provide relevant information for troubleshooting or for clarification
- Identify opportunities for process improvement and contribute to departmental initiatives
- Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
- Handle late night and weekend emergency support on as required
- Resolve system problems during non-business hours or backlogs by providing off-hours support as needed
- Possess excellent communication skills, customer support abilities, organizational, and interpersonal skills
- A certificate or B-Com degree in Finance or Information Technology or related technical or business area, will be a great advantage
- Should be able to work after hours when required.
- The individual must be able to work under pressure and swiftly resolve queries.
- The successful applicant must be self-motivated
- Familiarity with project management concepts.
- Strong understanding of computer systems, networking, and IT infrastructure.
- Ability to work well in a team and independently.
- Strong problem-solving skills and attention to detail.
- Eagerness to learn and adapt to new technologies.

Students who have not completed their Degrees are also encouraged to apply.

**Salary**: From R8,000.00 per month

**Education**:

- Certificate (preferred)

**Experience**:

- technical/accounting: 1 year (preferred)

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