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Customer Support Service Desk Analyst

2 weeks ago

Centurion, South Africa B&D System Engineers Full time

Job Duties and Responsibilities:

- Workstation and peripheral diagnostics and support
- Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
- Provide technical guidance to L1 agents in the organization, by assisting with customer issues or providing formal or informal training.
- Qualifications and Experience
- Minimum of 1 years of experience working on a technical helpdesk as level 1 support or equivalent Network administration role in supporting large customer

Pay: R12 000,00 - R15 000,00 per month

**Education**:

- Certificate (required)

**Experience**:

- years’ experience as an IT technician: 2 years (required)

Application Deadline: 2024/09/15