Account Manager: Global Content Marketing Agency

4 days ago

Cape Town, South Africa Viv Gordon Placements Full time

We have a fantastic, full-time, fully remote opportunity for an Account Manager at a UK based agency who work with clients within the recruitment sector. As Account Manager, you’ll be responsible for developing long-term relationships with a portfolio of assigned clients from the recruitment sector. You’ll be consistently delivering projects that hit the brief on deadline and within budget.

We’re ideally looking for someone with experience in a creative agency, who is passionate about branding, design, and social media marketing. You’ll be a proactive and well-organised individual who is full of ideas, innovative and takes a genuine interest in identifying the right solution for each of your clients’ specific problems.

**Responsibilities**:

- Ensure high-quality work while navigating scope-creep
- Build and maintain successful client relationships
- Optimise processes, client management and reporting by effectively using Teamwork
- Facilitate and develop AEs namely: Oversee project plans on Teamwork, ensuring briefs are created and closed off on time; and monitor brief creation and management
- Present reports on client hours used vs hours budget
- Quality-check work from different departments for accuracy
- Flag any potential issues with ADs early on and be proactive with suggestions for resolution
- Report to clients weekly on progress and results
- Report key metrics to AD, offering solutions and next steps
- Proactively scope up-sell projects with clients
- Lead morning stand-up and ensure teams are prepared for the day ahead
- Nurture AE and other core delivery team members
- Support AD in creating and implementing new efficient and effective processes
- Manage a dedicated portfolio of clients and maintain monthly recurring revenue, whilst achieving an upsell target of 5% per month
- Constantly improve customer satisfaction scores through the delivery of great projects
- Control time spent on a client to ensure projects are delivered on budget
- Delight clients with impressive, effective, and consistently great work
- Mentor, develop and manage junior team members
- Drive projects according to clients’ goals.

**Requirements**:

- Relevant Degree/Diploma
- Minimum 3 years’ experience in an agency environment
- Previous experience: Marketing / Advertising / Branding - ideal
- From a creative background (good eye for design, social etc.), who has worked on brand awareness campaigns
- Managed website projects - is a plus
- Client facing
- Willing/able to manage a small team (1-3 people)
- Strong written and verbal comms (English first language)
- Confident (ability to own/run client meetings)
- Able to work in a fast paced, agile (often demanding) environment
- Experience working on the Creative side of Marketing (Creative/Branding agencies)
- LinkedIn experience
- Project Management experience
- TTL experience - advantageous
- Process driven
- Clear communicator
- Attention to detail
- Solution oriented
- Creative
- Able to manage/develop juniors and wider team
- Strategic thinker
- Calm under pressure
- Commercially minded
- Intelligent and articulate
- Team player
- Accountable
- Curiosity
- Ambitious
- Positive.
- City: Remote in Cape Town/Johannesburg/KZN
- Country: South Africa
- Level of Expertise: Mid
- Remuneration: Negotiable
- Reference Number: #Mich1516

**Michelle Snitcher**:
Consultant

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