Clubcard Operations Coordinator

1 day ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:FMCG, Retail, Wholesale and Supply Chain

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
To co-ordinate and maintain the enrolment process and acquisition of customers, monitor data capturing quality, monitor ClubCard stationery stock levels and placing of replacement orders and provide assistance in operational aspects to the Operations and Acquisitions Manager.

**Job description**:
**Job Objectives**:

- To process and record all completed ClubCard enrolment forms received and any related documentation, electronically as well as hardcopy, to ensure accurate record keeping with a sense-check of the enrolment data received against the CRM system.
- To ensure the safekeeping of all customers personal details and ensure the accurate updating of required reports whilst ensuring the completion of relevant processes and provide guidance to internal stakeholders to improve compliance thereof.
- To co-ordinate weekly status meetings with the line manager to advise progress and identify opportunities for improvement in all areas of the ClubCard operations function of enrolment and operational tasks.
- To monitor ClubCard stationery levels and place timeous replacement orders with relevant internal and external stakeholders, following internal processes, within the ClubCard operations budget.
- Drafting store notifications relating to Operational updates and ensure these are submitted for release to store, upon sign-off by the ClubCard Operations Manager.

**Minimum requirements**:
**Knowledge**:

- Knowledge of CPA
- Knowledge of POPI

**Skills**:

- Computer skills
- Excel program skills
- Presentation skills
- Communication skills (verbal & written)

**Education**:
**Essential**:

- ** **National Senior Certificate

**Desirable**:

- Marketing or Business Administrative diploma or degree

**Job Experience**:

- Essential:

- 2 years within operational area of a business, with business process improvement experience
- 2 years with marketing and/or operational contact of a business

**Competency Requirements:
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Working with People
- Adhering to Principles and Values
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising

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