Customer Services Internship

1 week ago


Johannesburg, South Africa Sage Full time

**Advert**
- People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
- You will start your journey with us in the Customer Services team where you will spend the first stage learning all about our products, services, customers and the way we do business at Sage. From here, you will move into a Customer Service Advisor role where you will sit at the heart of what we value the most - helping our customers succeed

**Key Responsibilities**
- Providing exceptional customer service to make it easier for our customers to use our products and services
Working consultatively with customers to find logical solutions to and then help them resolve any queries
Creating trusted customer relationships to help build great customer advocates and identify further ways in which Sage can support them build their business
Constantly developing your knowledge of technologies, products and solutions to best understand your customers’ issues
Following internal policies and recording all customer queries to meet team requirements
To be successful in this role you will:
Have matriculated, and either have a Degree or National Diploma in Finance, Accounting or IT
Find great satisfaction in solving problems - with the ability to help convert customers with problems into happy ones
Enjoy and be good at building trusted relationships with excellent communication skills
Love the opportunity to learn new skills and continually improve your knowledge
Be happy working in a fast moving, ever changing environment with mínimal supervision
Be comfortable working with computers
Be a South African citizen, aged between 18-35


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