Operations Support Manager

1 week ago

Western Cape, South Africa The Foschini Group Full time

**Key Responsibilities**:

- Weekly and monthly feedback to each portfolio of findings and progress in stores.
- Provide exception reporting to VAS & Mobile field management
- Measurables across all VAS/hi in this role:

- Leasing performance tracking
- 3rd Party agent performance tracking
- VAS Target generation and tracking, including product specific drives
- Profit allocation Journal calculation
- Brand Exco Pack generation
- Brand hierarchy data maintenance
- Track and report on Excessive VAS enrolment
- Generate Insurance & Media audit and invoicing files for Metrosure, Edge & Tyme
- Track training completion for staff and 3rd party agents
- Calculate and load Hi Turnover splits
- Generate Mobile Stock and Sales Ops performance dashboards

**Qualifications and Experience**:

- Data Analytics Diploma or 2 years of practical Data Analytics experience
- 3-5 years’ Retail management experience
- Advanced Microsoft Excel skills are essentialKnowledge of Mobile product retailing would be an advantage**Skills**:

- Organised and thorough
- Curious and innovative
- Profit and turnover drivenDetail oriented**Behaviours**:

- Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Interprets and simplifies complex and contradictory information when reporting
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Consistently makes timely, well-rounded and informed decisions
- Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomesUnderstands, anticipates, and meets the needs and expectations of customers**#LI-AS1

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