Analyst Tester

Job Title: Analyst Tester (Production Support)

Location:
Johannesburg

Role Description

Business analyst role / Technical analyst

The role has responsibility for around supporting business queries, technical analysis of FNZ’s (Legacy SWAP) platform capabilities, business processes analysis and end to end testing (including supporting client UAT).

They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse customer queries (both business and technical) and resolve production support queries. These activities will likely all include the management of stakeholders (internal and external) to ensure that the client is kept updated on resolution progress. The analyst also be required to work closely with IT developers to provide oversight and clarity on resolution of the query.

The analyst tester will need a broad knowledge of FNZ legacy platform capabilities and a deep understanding of assigned functional areas of the FNZ platform. They will work on a consultative basis to support Solution Consultants in workshops and provide input into requirements.

Tester role

The analyst tester will be involved in all aspects of testing from the more technical testing approaches including test automation, database manipulation and xml injection testing to manual functional specification testing and supporting UAT.

Summary

Specific Role Responsibilities

Analysis:

- Develop and maintain a deep knowledge of the platform functionality and business processes related to their nominated functional area.
- Educate and prepare customers (external and internal) on core FNZ platform functionality.
- Working closely with our customers (on-site if required) to resolve client queries.
- Attend customer workshops when required and input into requirements on a consultative basis.
- Understanding the features that make up the solution from the end user perspective, ensuring these are documented accurately.
- Author user stories that make up the assigned feature(s) using the correct business outcome driven syntax.
- Produce Systems artefacts as per FNZ SDLC.
- Work with developers and managers to ensure business requirements are met and solutions are kept up to date.
- Ensure that any new business developments adhere to procedural and regulatory compliance requirements.
- Perform cross functional collaboration to address gaps in the business and technical solution.
- Identify and document any non-functional requirements related to the functionality.
- Provide guidance and clarity to technical resources around the business requirements possible systems gaps and issues.
- Support the management of defects and associated root cause analysis.
- Functionally review build artefacts for the function area assigned.
- Have a good knowledge of the regulatory environment in which the analyst operates and ensure that all solutions deliver a compliant platform.

Test Design & Preparation:

- Attend functional training in order to be abreast of any system changes or new functionality that will be supported going forward.
- Review/analyse business requirements to ensure they are quantifiable and testable.
- Write/Produce artefacts to support testing activities such as Test Designs, Test Matrices, Test Cases, Test Procedures, Test Scripts and Behavioural Models.

Test execution:

- Perform structured and context-driven (formal /ad-hoc) system, system integration and regression testing as required.
- Ensure the changes developed are to an acceptable standard by reviewing solutions, conducting regular functional reviews and testing the changes end to end once the feature is available.
- Ensure that the user stories are delivered to the client at an acceptable standard of quality and conduct walkthroughs of the delivered functionality with clients (as required).
- Author reusable tests and conducting end to end system, regression and mis-use case testing as part of the production readiness process.
- Use internal defect tracking and test case management system(s) to document test cases, record defects and record test case execution results.
- Raise and re-test defects.
- Participate in defect triage meetings as directed.
- Assist with user acceptance testing if required.
- Assist with Client support activities, supporting client UAT.

Collaboration / Communication:

- Provide regular updates to the Delivery Manager on progress to plan as well as key risk and issues.
- Provide timely estimates to the Delivery Manager.
- Provide status updates on request.
- Work with the test teams both internally and externally (client side).
- Ensure that issues/ solutions are called out appropriately to the analyst community, and where there are obvious process improvements promote to the broader FNZ teams and client engagement teams.
- Collaborate with other analysts to share knowledge, best practices, useful technology, and opportunities for cross-project solutions.
- Maintain high standards regard