Card Fraud Specialist

**Primary Purpose**

To accurately identify and manage risk and fraud exposure from both and To minimize business losses
Card and merchant Fraud Monitoring and analysis - Continuous review of merchant transaction activity for possible fraudulent
activity and responding appropriately to prevent fraud and risk.

Ability to compile and implement security measures and fraud prevention strategies Ability to pick up on irregularities on card and merchant transactions

To complete full scale card and merchant fraud investigations which will include the analysis of data and case management with given deadlines.

**Duties and Responsibilities**

OPERATIONAL EXCELLENCE
- Conduct interviews to obtain information useful in resolving a fraud case
- Report writing and case management on strict deadlines
- Collect, analyze, and interpret relevant documents and financial records to obtain clues regarding a monetary controversy
- Carry out analysis of obtained evidence and clues to determine possible suspects
- Collaborate with a variety of professionals to develop strategies useful in resolving a fraud
- Maintain an honest/ethical benchmark when conducting investigations to ensure a non-discriminatory analysis
- Ensure accurate documentation and record of all interrogations and overall investigative operations
- Interrogate suspects to obtain information or clues useful in cracking both issuing and acquiring fraud schemes/MO's
- Offer recommendations to organizations/stakeholders on ways to minimize risk of fraud
- Conduct investigations to arrive at logical conclusions as to the identities of fraud perpetrators and the strategies they employed
- Analyze financial documents and data to identify inconsistencies in records
- Develop and implement effective strategies useful in addressing a fraud situation for both issuing and acquiring cases
- Maintain an up-to-date knowledge of trends in financial maneuvers as well as current techniques employed in detecting fraudulent operations
- Monitoring of fraud on card/merchant products (Both Acquiring and issuing)
- Monitoring of merchant card fraud and transactions across the bank
- Account and merchant profile monitoring
- Compile monthly stats and board reports
- Special projects as and when required
- Monitor and report fraud trends as and when it occurs
- Compile and updating of manuals and procedure documents for the team
- Daily stats keeping

CLIENT SERVICE

Stakeholder relationship
- Develop and maintain relationships with internal stakeholders in order to deliver FCU services in accordance to the expectations of the organization, including management of the Bank
- Maintain external relationships with service providers, merchants and alliance partners to ensure any outsourced services meet the required service standards
- Respond to queries from internal stakeholders and external customers within 24 hours and resolve these timeously
- Interprets business/customer requirements to provide timeous solutions
- Build the FCU reputation and Fraud Awareness
- Provide support to all stakeholders (internal and external)
- Respond to incidents and be on standby to complete weekend reports and clearing of trapped merchant funds

Analysis and Reporting
- Ensure all statutory and business Reporting are done within predetermined deadlines, monthly, quarterly and annually in line with all relevant regulations and bank's internal policies and procedures
- Ensure fraud trends are monitored, appropriate and correct
- Fraud Monitoring rules are recorded and implemented on the relevant platforms to pro-actively prevent card fraud
- Analyze recommendations from investigated card fraud cases to review and possible enhance the current fraud rules relating to card and card transactions
- Complaints and Compliments - Respond to and resolve any problems relating to customer / branch complaints
- Understand the Merchant market and learn how to look at trends for fraud.
- Case management of trapped /alerted transactions on the fraud case management platforms for acquiring

Client Service
- Always ensure excellent customer contact and service.
- To competently handle various questions, complaints and queries while representing Bidvest Bank.
- Dealing with merchants, customers and stakeholders to resolve customer card fraud queries
- Stakeholder relationship Develop and maintain relationships with internal stakeholders in order to deliver FCU services in accordance to the expectations of the organization, including management of the Bank
- Maintain external relationships with service providers and suppliers to ensure any outsourced services meet the required service standards
- Respond to queries from internal stakeholders and external customers within 24 hours and resolve these timeously
- Interprets business/customer requirements to provide timeous solutions
- Ensure fraud trends are monitored and appropriate and correct Fraud Monitoring rules are created and implemented on the relevant platforms to p