IT Support Technician

3 days ago

Westville, South Africa UNIVERSAL NETWORKS Full time

We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our client base.

**_IT Technician Duties and Responsibilities_**:

- Keep systems up to date through operating systems upgrades.
- Monitor networking equipment and servers.
- Assist with the design, implementation, and ongoing support of new software and features.
- Monitor network availability, and security.
- Oversee troubleshooting for system errors.
- Provide helpdesk support for network issues.
- Provide technical support either by phone, remote access or site visits as needed.
- Respond to IT issues; hardware maintenance, software, networking, etc.
- Evaluate connectivity issues, equipment, and software.
- Modify configurations, utilities, software, etc.
- Set up equipment for new users.
- Install, test, and monitor servers, firewalls, and new software.
- Perform data backups.
- Install and update network system improvements as needed.
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.

**_IT Technician Requirements and Qualifications_**
- High school certification
- CompTIA A+, CompTIA Net+ certification or other related IT professional certification (MCSE etc.).
- Cloud experience required (Office 365, Azure, Amazon etc.).
- Windows Server Operating System, configuration, install, management skills required (Server 2012, 2016, 2019, Microsoft Exchange 2010, 2013, 2016)
- HyperV and VMWare Install and Setup skills would be beneficial.
- Previous experience as a help desk technician, computer technician, or IT support.
- Ability to troubleshoot and resolve multiple issues.
- Ability to multitask, prioritize, and manage time efficiently.
- Excellent verbal, written and reporting communication skills.
- Comfortable in a diverse and fast-paced environment.
- Goal-oriented, organized team player.
- Experience working with network and server management support.
- Up-to-date knowledge of new systems, information, software, and upgrades.
- Ability to physically stand, bend, squat, and lift equipment.

**Driver’s License and own vehicle required**

Full-time, Permanent
Shift work required

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

License/Certification:

- Drivers Licence (preferred)

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