Operational Support Analyst

2 days ago


Centurion, South Africa Momentum Life Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**Requirements**:

- Degree/ Diploma in Information Systems or related qualification will be desirable
- At least 2 years working experience in Operational support role
- Experience in process analysis and documentation (Visio / business process management solutions)
- Advanced analysis skills and problem-solving ability
- Momentum product house background or strong understanding thereof essential

**Duties & Responsibilities**
- Provision of on-going support on applicable systems and processes Manage associated errors and exceptions, new requirements.
- Log system errors and problems with IT Team and manage the resolution thereof
- Manage and maintain integrity and technical aspects of databases and systems including assistance with disaster recovery and business continuity planning
- Daily business and team support
- Identify potential system and data risk
- Regular system integrity checks
- Perform a project manager role on smaller projects / work together with a project manager on bigger projects

**Competencies**

Problem solving and solutions implementer
- Leads change and innovation Collaboration Self-development Self-starter Strategic thinker Business knowledge Growing talent Teamwork and cooperation
- Attention to detail
- Results driven



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