Supervisor, Operations

4 days ago

East London, South Africa DSV Full time

DSV - Global transport and logistics

Job Posting Title: Supervisor, Operation, Road Transportation

Time Type: Full Time

Location: DSV East London

Basic Minimum Requirements: Matric

Tertiary Qualifications: Added Advantage - Logistics

Additional Computer Skills:

- MS Office Suite - Intermediate Level
- E-Mail and Internet practicality
- Transport tracking Systems exposure

Job Related Requirements:

- At least 5 years logistics experience, specifically focused on Road Transportation and / or Distribution
- At least 3 years Supervsory experience, actively managing within a control and/or contact centre type environment
- Experience in planning and tracking
- Experience in capturing POD's and debriefing
- Experience in monitoring costs and overtime
- Excellent communication and relationship building skills
- Ability to work under pressure and multi tasking
- Coaching and mentoring skills

Job Specification:
The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the East London Mbsa operations and the Clients it services.

Duties and Responsibilities:

- Full accountability and supervision of the operation
- Planning and dispatching of loads, including allocating Drivers to relevant routes
- Vehicle and load tracking
- Managing the POD processing as well as Driver debriefing
- Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
- Ensuring client’s needs and expectations are consistently met within scope of the SLA
- Client interaction and issue resolution to ensure client satisfaction
- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal requirements
- Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
- Firm and consistent approach to ongoing performance measurement and management of team
- Resolution of all IR issues in conjunction with HR
- Coaching and mentoring of team to achieve client objectives
- IDP and succession plans in place for key roles in place
- Drive training interventions to close skills gaps in operations

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