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Process Analyst
2 weeks ago
**Who we are**:
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
**Why choose us**:
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
**About the role**:
The Process Analyst is responsible for compiling, structuring, and visually presenting a comprehensive playbook that captures our operational processes, workflows, and best practices in a clear and professional manner. The Process Analyst is also responsible for maintaining, updating, and evolving all processes as our business grows and processes change. This role requires both technical expertise in diagramming and the ability to translate complex processes into easy-to-understand visual guides and documentation. This role requires a detail-oriented and creative business analyst/playbook developer with strong skills in Microsoft Visio (or similar) and process documentation.
**What will you bring**:
- A Bachelor's degree in Business Administration, Information Technology, Industrial Engineering or a related field.
- Proven experience creating process documentation, playbooks, or standard operating procedures (non-negotiable)
- Advanced proficiency in Microsoft Visio or similar (including templates, cross functional flowcharts, and advanced diagramming features).
- Strong ability to simplify complex processes into clear visuals.
- Previous experience in operations, business analysis, or process improvement is an advantage.
- Experience in a corporate environment, particularly in areas like manufacturing, supply chain, or service delivery, is beneficial.
**Additional demonstrable requirements**:
- Background in consulting, business process management, or project documentation.
- Experience working with cross-functional teams.
- Familiarity with other visualization tools (PowerPoint, Lucidchart, Miro) is a plus.
- Excellent written and verbal communication skills.
- Attention to detail and a methodical approach to compiling structured content.
- Ability to work independently and manage deadlines.
**What you will be doing**:
- Collaborate with internal stakeholders to gather, validate and structure information for the playbook.
- Develop process flows, swimlanes and workflow diagrams using Microsoft Visio (or other applicable software).
- Design visually clear and user-friendly templates and layouts for the playbook.
- Ensure consistency, accuracy and alignment with organisational standards.
- Compile supporting documentation, checklists and frameworks into the playbook.
- Present drafts for review and incorporate feedback.
- Deliver the final playbook in both editable (Visio or other) and user-friendly (PDF/Word) formats.
- Conduct internal audits to ensure compliance with approved processes
- Act as primary internal auditee for all internal and client audits.
**_
