Airbnb Operations Specialist

1 week ago

Sea Point, South Africa Phumulela Investments Full time

**Awesome Stays** is seeking a reliable, organised, and proactive **Airbnb Operations Specialist** to manage the day-to-day operations of a portfolio of short-term rental properties.

If you’re passionate about hospitality, love solving problems on the go, and thrive in a hands-on, fast-paced environment — we want to hear from you

**About the Role**

You’ll take full responsibility for the day-to-day running of multiple Airbnb properties — from property inspections and guest interactions to managing a team of cleaners and ensuring laundry is done correctly in-house. You’ll coordinate all logistics to ensure properties are immaculate and guests enjoy a seamless, 5-star experience.

**Key Responsibilities**

**Property, Guest & Team Management**
- Conduct check-out inspections and oversee laundry collection from properties
- Manage and schedule a team of cleaners to clean properties and run laundry in-house
- Ensure all laundry is properly washed, dried, and returned to the correct properties
- Ensure each home is clean, stocked, and ready for new arrivals
- Personally welcome guests when required and be available for support throughout their stay
- Write and post guest reviews after check-out
- Procure cleaning products and consumables; monitor stock levels across properties
- Perform basic maintenance tasks and coordinate larger repairs
- Organise monthly property maintenance and upkeep

**Damage Reporting & Claims**
- Report any damages to properties and initiate insurance or deposit claims
- Communicate progress on claims and follow up until resolved

**Reservations & Guest Communications**
- Assist with calendar management, pricing updates, and guest bookings across platforms
- Respond to guest queries and manage smooth check-in/check-out procedures

**Admin & Finance Support**
- Process payroll for the cleaning team
- Maintain accurate filing systems (staff, bookings, vehicle records, receipts)
- Upload and track expenses and support monthly financial reporting

**Who We’re Looking For**
- 2+ years of experience in Airbnb, hospitality, or property management
- Proven ability to manage and motivate an on-the-ground cleaning team
- Excellent planning, organisation, and multitasking skills
- Hands-on, solutions-driven, and guest-focused
- Strong communication and leadership skills
- Valid driver’s license and own reliable transport
- Willing to work flexible hours, including weekends and after-hours

Application Question(s):

- Do you have your own reliable Vehicle?
- What is you salary expectations

**Experience**:

- Hospitality or Guest Services: 2 years (required)

License/Certification:

- Drivers License (required)

Willingness to travel:

- 100% (required)

Work Location: On the road

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