Hotel Receptionist/administrator

2 weeks ago

Johannesburg, South Africa Near Big 5 Numbi Lodge Full time

Job Title: Receptionist

Location: Near Big 5 Numbi Lodge, White River

Employment Type: Full-time

Job Summary:
Key Responsibilities:
1. Guest Services:

- Greet and welcome all guests with warmth and professionalism, ensuring a positive first impression.
- Handle check-in and check-out processes efficiently, ensuring accuracy in guest accounts and payments.
- Address guest complaints and issues promptly and courteously, escalating to management when necessary.

2. Administrative Duties:

- Answer, screen, and direct phone calls, taking messages when appropriate.
- Maintain accurate guest records and ensure proper documentation during bookings, arrivals, and departures.
- Manage the reservations system, ensuring that all bookings are accurate and up to date.
- Handle payment transactions and maintain an accurate cash register.
- Assist with administrative tasks such as filing, data entry, and maintaining guest feedback reports.

3. Coordination and Communication:

- Coordinate with housekeeping, maintenance, and other departments to ensure timely and seamless service delivery.
- Communicate guest requests and needs to the appropriate teams to ensure a high level of service.
- Keep reception area tidy and well-organized.

4. Promoting the Lodge:

- Promote lodge facilities, activities, and specials to guests to enhance their stay.
- Upsell lodge services such as tours, excursions, and dining experiences.
- Engage with guests to gather feedback and encourage repeat business.

Key Requirements:

- Proven experience as a receptionist or in a similar customer service role, preferably in the hospitality industry.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to handle difficult situations with professionalism and empathy.
- Proficiency in using booking systems and computer software such as MS Office (Word, Excel).
- Ability to multitask, prioritize, and work under pressure in a busy environment.
- Good organizational skills and attention to detail.
- Positive attitude and proactive approach to problem-solving.
- Knowledge of the local area and attractions in White River is an advantage.

**Benefits**:

- Competitive salary and incentives.
- Opportunity to work in a scenic, guest-centered environment.
- Training and development opportunities within the hospitality industry.
- Employee accommodation

Pay: From R6 500,00 per month

**Education**:

- Certificate (preferred)

**Experience**:

- Customer/guest service & administrative skills: 3 years (required)

Application Deadline: 2024/10/08

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