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Collection Specialist
2 weeks ago
Did you know KONE moves over one billion people every day? We employ over 57,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life _. _
**At KONE, you'll find innovation that goes somewhere.**
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work, and play.
Reporting directly to the Credit Controller, we are looking for an energetic and enthusiastic Collection Specialist based in our **Johannesburg, South Africa **office. In this role, you will execute KONE South Africa’s customer credit management activities.
**Are you the one?**
- Finance and/or Credit Qualification combined with credit management experience.
- Min 4 years of professional experience in credit management.
- Experience within multi-national companies would be an advantage.
- Customer-centric, conducting the first collection calls to customers in a structured way with the use of SAP.
- The ability to initiate the dispute management workflow by dispatching the recorded disputes to the other business responsible in the organization for resolution.
- Experienced in coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization.
- Experience in SAP, ERP tools, and MS Office is a must.
- Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
- Ability to interpret and analyze data to draw conclusions and identify patterns.
- Ability to work together as a team and promote a harmonious environment.
- Excellent English communication, presentation, and negotiation skills.
**What do we offer?**
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- An engaging job with a position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility, trust, and respect.
- Value-based culture, behaviors, and ethics.
- Sustainability and innovation.
- Working for a successful organization.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _
