Team Leader

At AllLife, our business is run with compassion, passion, heart, sound business acumen coupled with and amazing culture and a great working environment. We truly believe in what we do and love how we make a difference in peoples lives every single day. We have a family-oriented business and treat our people and customers with respect and dignity.

AllLife is looking for mature individual to lead the Operations team and make those around them to do better, perform better and drive the company’s values and vision. We always strive to bring out the best in our people by developing and guiding them to be successful. Successful people are motivated and happy people who always give our customers the excellent service they deserve. The leader is responsible for the effective management of the teams, ensuring customers are retained and serviced accordingly through in and outbound interactions.

The role requires someone who is passionate about leading people and at the same time achieve the organizational goals. We are looking for an individual who is committed to their job and their team. A leader who leads with confidence, authenticity, passion, humility, self-awareness, gratitude, and also leads by example. We want an effective leader who has major impact not only with the teams they manage but the company as a whole. We are looking for person who is a great leader, who is productive and connected to the organization and who the team responds to in a positive way. We need someone to takes responsibility and ownership for the team and their own performance and success. Someone who leads from the front, not afraid to get your hands dirty and that fosters a culture of performance, delivery, and excellence.

CANDIDATE PROFILE
- Matric
- Tertiary Education Preferable
- Clear Criminal and Clear Credit Record
- FAIS Accredited/RE5 Advantage
- Must have own reliable transport and committed to putting in the hours to build and take the team to the next level
- Must be computer literate

EXPERIENCE & SKILLS REQUIRED
- Must have 2-3 years’ experience in leading a highly successful outbound operations team that are focused on retaining or servicing a customer
- Must have 2-3 years sound insurance industry knowledge
- Must have the experience and confidence to engage with internal and external stakeholders
- Must have a strong ability to inform, educate, nurture, and drive their team to success
- Develop the team’s strengths and improve weaknesses
- Identify the team’s goals and evaluate the teams’ progress
- Organize team initiatives
- Provide clear guidance and instructions to the team
- To be able to listen to their team’s members feedback and take the relevant action
- Manage the flow of day to day operations
- Sending of reports to update the business on the team’s performance
- Create an inspiring team environment with an open communication culture
- Motive and drive team members to perform
- Recognize high performance and reward accomplishments
- Identify team members who are not performing and help to achieve and exceed the required targets
- The be confident to performance manage the non-performers and know when to
- Listening to calls and coaching teams’ members to improve their area of development and to provide the business with valuable information as to how to improve our products and process.

COMPETENCIES TO BE DEMONSTRATED ON THE JOB
- Social Intelligence
- Emotional Intelligence
- Exceptional Leader - leading from the front and by example
- Ability to drive an effective and high performing team
- Ability to problem solve and multitask
- Must have good communication skills and able to handle escalations and customer complaints
- Exceptional Management oversight and ability to identify opportunities and challenges quickly
- Must be energetic, self-managed, self-motivated, target driven
- Must demonstrate willingness to go the extra mile and deliver / exceed expectations [looking for individuals who have been recognized for this behaviour]
- Should encourage and promote team energy, company values and culture positively and strong work ethic.
- Good judgement and decisiveness
- Assertiveness, owner mindset and emotional maturity
- Self-awareness and taking accountability / ownership

COMPENSATION AND TYPE OF EMPLOYMENT
- Contract to Perm Position

**Job Types**: Full-time, Temp to perm

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Team Management: 2 years (required)