E-commerce Administrator
1 week ago
**Job Summary**:
As an E-commerce Administrator, you will handle customer queries and ensure smooth processing and dispatch of online orders placed through our online selling platforms: Takealot, Makro, Temu, and Shopify.
**Responsibilities**:
- Ensure that our online orders are processed and dispatched on time for our customers.
- Monitor and manage orders on the Takealot Seller Portal and Makro Marketplace.
- Handle returns, cancellations, and delivery issues with efficiency.
- Liaise with the warehouse staff and courier companies for collection.
- Maintain accurate product listings and stock levels on the e-commerce platforms.
- Reconcile customer warranty issues.
- Communicate inventory, unresolved customer issues, etc., with Management.
**Skills and Requirements**:
- Experience in customer service and e-commerce support
- Familiarity with the Takealot and Makro seller dashboard
- Good time management and organisational skills
- Great interpersonal and written skills
- Computer literate (familiarity with Microsoft Office Suite, Acrobat)
- Attention to detail and ability to multitask
- Great organisational skills
- Critical thinker and problem solver
**Qualifications**:
- Grade 12 or Equivalent
- 1-2 years’ experience in the same or similar role
Pay: R5 500,00 - R6 000,00 per month
Work Location: In person
Application Deadline: 2025/05/19
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