Noc Analyst I

**Who We Are**

SBA Towers South Africa, a subsidiary of SBA Communications Corporation, is a leading independent owner and operator of wireless communications infrastructure including towers, buildings and rooftops. SBA Towers South Africa has participated in the creation of the shared infrastructure model for carriers that helped to facilitate the expansion of the mobile industry in South Africa. Our experience, capabilities and resources ensure speed to market, making SBA Towers South Africa a preferred partner for wireless service providers.

**The People**

Our success stems from our collaborative environment, where differences are appreciated and our team members are considered our most valued asset. Together we uphold the highest moral and ethical standards, are excellent stewards of our financial resources, we prioritize quality and we do things right the first time. We innovate new, efficient and effective ways to do business, and we go the extra mile to provide excellent customer service to our clients and to each other. We enjoy each other’s company and we work hard to make those around us successful.

What You Will Do - Primary Responsibilities
- Extracting alarms logs from Remote Monitoring System and prepare monthly performance report for SMPMS vendors.
- Initiating and implementing ideas and providing feedback on software tools, procedures and improvements to NOC functionality.
- Providing assistance with NOC integration, industry monitoring/ticketing tools.
- Analyzing faults resolution process and developing scripts and reports to optimize.
- Developing daily, weekly, monthly and ad hoc performance reports.
- Prepare root cause analysis report and share with relevant team for improvements.
- Document all actions in accordance with standard company policies and procedures.
- Manage change requests internal and external.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors and supervisors.
- Support the NOC Supervisors and understudy the NOC Manager to acquire management skills necessary to manage the NOC activities in the absence of the NOC manager.
- Other projects and duties as assigned.

What You’ll Need - Qualifications & Requirements
- Bachelor's Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution;
- and 0-2 years 2 years’ experience in mobile telecom NOC operations and handling will be an added advantage. 1 year experience in service delivery and support process handling will be an added advantage.
- Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
- Domestic Travel 10% of the time travel may be required in support of the position’s responsibilities.
- Valid Driver's License