German Speaking Technical Support Specialist

1 week ago

Johannesburg, South Africa Blak International Full time

**Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.**

Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem-solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

**Min. 6 months’ work experience** in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of **T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)** Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

Additional Preferred skills:
**PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL Framework Knowledge of McAfee products**

**Salary**: R180,000.00 - R275,000.00 per year

Application Question(s):

- Which company did you work for in the German language as IT helpdesk?

**Education**:

- High School (matric) (required)

**Language**:

- German (required)
- Level B2 or C1 German (required)

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