Helpdesk Technician

5 days ago

Cape Town, South Africa AJC International Full time

**Position Summary**:
We are seeking a highly motivated **Helpdesk Technician **to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal customer-facing role that entails the need to communicate technical information to a non-technical audience.

**Scope of Responsibility**:

- Providing excellent customer service, technical assistance, and support for incoming queries and issues related to computer systems, software, and hardware
- Manage the ICT help desk by serving as the first point of contact for all employees in the EMEA
- Manage equipment inventory to ensure that office demand is met and produce user-based hardware
- Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting
- Liaise and communicate with vendors and other IT personnel for problem-resolution
- Install, modify, and repair computer hardware and software

**Essential Skills**:

- Working knowledge of MS Office 2010 and 2019, Windows 7 and 10, Windows server 2008 to 2019
- Strong analytical and problem-solving
- Ability to work under pressure and with deadlines
- Highly organized, detail-oriented, and accurate
- Able to work independently
- Excellent communication skills, both written and verbal Proficient in performing, break/fix, installations, and upgrades

**Education and Experience**:
**Education**:
Bachelor’s degree in IT, cybersecurity, or related experience is required

**Experience**:

- 5 years of Help Desk support
- 3-5 years of IT Infrastructure Support experience 3-5 years of Active Directory experience

**Top 3 Global Key Competencies**:

- Detail Oriented
- Communication
- Initiative/Self-starter

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