Operations Trainer

1 week ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
**What You'll Bring**:
**Training facilitation**:
The T & E Operations Trainer supports the vertical businesses by facilitating training in the following ways:

- Delivers new hire training programs to new employees within operations.
- Incorporates learning objectives, activities and assessment into all training facilitations.
- Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers.
- Provides training to operations teams in support of process/policy changes
- Continues to act as a point of contact for representative coaching, furthering representative development.
- Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials.
- Additional projects and duties as assigned.

**Impact You'll Make**:
**Knowledge, skills and abilities (KSA’s)**:

- Bachelor’s degree preferred, but not required.
- Bilingual in written/verbal French language is preferred, but not required.
- 3-5 years of training delivery experience/background in a training role.
- 1-2 years of training experience with voice call center agents
- Background in training in a classroom and/or a virtual environment.
- Comfort level with general technical concepts and training of these concepts.
- Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
- Strong attention to detail.
- Quick to learn, with a goal of becoming a SME on an all processes.
- Comfortable presenting and training groups on average of 15-25 people.
- Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
- Holds trainees accountable and assists in nesting phase of training development.
- Ability to maintain focus, flexibility, and organization.
- Comfortable working in fast-paced environment.
- Ability to identify gaps in representative knowledge, skills, etc.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Specialist I, Customer Support Training

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