Nonmotor Liability

-Introduction

To attend to day to day management of non-motor liability claims handling across various products and to provide supervisory oversight over a defined area.
Role Purpose

To attend to day to day management of non-motor liability claims handling across various products and to provide supervisory oversight over a defined area.
Requirements
- Matric
- LLB (Desirable)
- Computer Literacy(MS Word, Outlook and Excel)
- Comfortable with Insurance Systems
- Insurance qualification or studying towards
- 60 FAIS credits
- At least 5 years of experience in a claims environment
- Intensive knowledge of Commercial insurance products and claims (non-motor liabilities)
Duties & Responsibilities
- Provide a supervisory function over a defined area within the claims department which shall include among others
- Supervise the defined team across multiple products
- Ensure that claims are promptly actioned
- Generate and use reports off the claims system to ensure effective portfolio management within the team
- Provide technical advice to the area where required
- Manage complaints and disputes from insured parties and other stakeholders
- Regular engagement with relevant personnel to identify and address performance and general efficiency issues
- Allocate new claims
- First signatory on payments
- Weekly operational reporting to the manager
- Regular engagement with manager to identify and address performance and general efficiency issues within the team
- Continually review and measure team activities against targets
- Manage preferred list of service providers and monitor service levels
- Provide clients or brokers with the highest standard of service
- Accurate record keeping
- Proper time keeping and task prioritization and management
- Attending to a portfolio of claims which shall include functions among others
- Handling and settling non-motor liability claims in accordance with applicable policies and standard operating procedures
- Handling and settling claims within stipulated time frames and as per SLA’s in place
- Entering into settlement negotiations with clients and brokers on behalf of Underwriters
- Negotiating with various claims assessors and other related service providers
- Maintaining and updating reserves
- Attending to payment requests
- Provide clients and brokers with feedback on claim progress at all times
- Rendering of assistance from time to time with adhoc tasks
- Provide Clients / Brokers with feedback on claim progress at all times
Competencies
- Good interpersonal skills
- Negotiation skills
- Management Skills
- Excellent Communication skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.