Technical Support Agent

1 week ago

Cape Town, South Africa ATM Full time

We’re looking for **Technical Support Agent** to join our dynamic support team. In this role, you’ll provide frontline support for hardware and software issues, primarily related to **POS (Point of Sale) systems**, while using **CRM** to manage customer queries.
- 1-2 years of experience in technical support or IT background
- 1-2 years’ experience within a BPO contact centre
- Provide excellent customer experience through technical support
- Strong troubleshooting skills with **hardware (e.g., receipt printers, tablets, scanners)** and **software**.
- Experience with **POS systems** (e.g. Square, Toast, etc.). will be a **PLUS**:

- Proficiency with **CRM**:

- Comfortable working in a **shift-based environment**, including weekends.
- Strong communication skills and a customer-first attitude.
- Ability to work independently and manage time effectively.
- Follow escalation procedures as required.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Proven troubleshooting skills, especially with new or complex issues
- Collaborate with team members to enhance customer experiences
- Retail or hospitality experience
- Passion for technology

The position requires flexibility to work in a **rotational shift environment**, including evenings, weekends, or public holidays

**Job Types**: Full-time, Permanent
Pay: From R10 500,00 per month

Pay: Up to R10 500,00 per month

Work Location: In person

  • Technical Support Agent

    4 days ago

    Cape Town, South Africa Secure Jobs Full time

    Job Overview **Date Posted**: Posted 24 seconds ago **Location**: Cape Town, Western Cape **Job Title**: Technical Support Agent **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 1 - 3 Years Technical Support Agent - Cape Town An IT Technical Support Agent position is available in Cape...

  • TECHNICAL SUPPORT AGENT

    3 weeks ago

    Cape Town, South Africa Milton Resourcing Full time

    A leading organisation is seeking a Technical Support Agent to join their Technical Support Department. The ideal candidate will have previous technical contact centre experience and the ability to troubleshoot technical issues efficiently while delivering excellent customer service. This role requires a proactive, adaptable, and results-oriented...

  • Web Junior Technical Support Agent

    4 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R250 000 - R400 000 per year

    Hire Resolve is looking for a Web Junior Technical Support Agent to join their team in Cape Town, WC. The client is looking for a technically skilled (IT) candidate with all-round problem-solving abilities for the position of Technical Support Agent. The duties of the Support Agent include troubleshooting and problem-solving IT / ISP related issues our...

  • Advanced Technical Support Agent

    4 days ago

    Cape Town, South Africa 1-grid Full time

    1-grid is looking for self-motivated, energetic and innovative Advanced Technical Support Agent based at our Cape Town offices. **Qualifications and Experience** - Matric Certificate - Valid driver’s license - 2 - 3 years IT experience (preferably in hosting field) **Requirements**: - Understanding DNS and how to troubleshoot - Experience with Windows...

  • Technical Support Agent

    2 weeks ago

    Cape Town, South Africa Yoyo Full time

    Company Description Yoyo powers some of the world’s leading retail brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience. We create a space where passionate, smart, curious and creative people thrive. Our values are our way of being, and how we show up every day. This is how we help our...

  • Advanced Technical Support Agent

    1 week ago

    Cape Town, South Africa 1-grid Full time

    **About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. **Job...

  • Advanced Technical Support Agent

    8 hours ago

    Cape Town, Western Cape, South Africa 1-Grid Full time

    About us1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.Job PurposeBe...

  • Advanced Technical Support Agent

    4 days ago

    Cape Town, Western Cape, South Africa 1-grid Full time R80 000 - R120 000 per year

    About us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. Job Purpose...

  • F484 Ft Technical Support Agent

    1 week ago

    Cape Town, South Africa LTVplus Full time

    **Description** - Our client is a SaaS-enabled Marketplace that streamlines the way professional meeting and event planners find and book rooms and meeting spaces at hotels.- We're looking for a Tier 1 support agent to deliver efficient and effective support via Intercom chat, prioritizing prompt resolution of inquiries.**Requirements**: - Has strong...

  • Technical Support Agent

    15 hours ago

    Cape Town, South Africa Turfsport Full time

    **Who we are**: A leading provider of omni-channel wagering software for sports, horse racing, numbers and more. Turfsport provides fully managed end-to-end solutions for online, mobile and retail operators. **About the job**: Turfsport is looking for a driven and disciplined individual with great technical skills and good working knowledge of a technical...