Ticketing Consultant

6 days ago

Cape Town, South Africa Travelstart Online Travel Operations Pty LTD Full time

**Job Overview**:
The main objective of this role is to be a member of the online booking company, Flightsite, issuing tickets on Amadeus whilst delivering service excellence and positively promoting the Company brand.

**Duties & Responsibilities**:
(An overview, but is not limited to the full function of the role)
- Double check the airfare and ticketing instructions given by consultants
- Responsible for manual fare builds, recalculations as well as auto pricing.
- Re-issue tickets in line with airfare rules and airline requirements.
- Ensure all ticketing documentation is in place before issuing.
- Maintain ticketing processes and procedures to ensure quick, accurate delivery
- Issue EMDs according to consultants’ instructions.
- Adhere to ticketing deadlines.
- Process refunds of online tickets timeously.
- Provide after-sales service to online clients.
- Manage all support functions related to online tickets including special requests and schedule changes.
- Follow-up with online clients when credit cards are declined.
- Effectively manage queues
- Quality control
- E-mail consultants and clients e-tickets timeously.
- Stay abreast of all airline changes and updates relating to fare increases, commission changes, and overrides.
- Work within a team.

**Skills, Experience, Education**:

- Minimum 3-year ticketing experience on an Intermediate level
- Proficient in Amadeus
- Strong knowledge of International Fares
- Excellent organizational skills
- Ability to prioritize work
- Attention to detail with a high level of accuracy
- Excellent verbal and written communication skills
- Ability to excel under pressure
- A service delivery mindset and a strong client service focus
- Solution-driven and the ability to be resourceful and proactive in dealing with issues that may arise.
- Effective team player
- Willingness to work a flexible schedule

**Package & Renumeration**:
Attractive package market related, based on experience.

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck

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