Spa Manager

**VACANT POSITION - SPA MANAGER**

**Recreation Africa Leisure Industries (PTY) Ltd requires the services of a Spa Manager**

We are seeking a passionate and experience individual to join our team and contribute to the exceptional Spa experiences offered to our guests.

The responsibilities will include:

- Oversee day-to-day operations of the Spa, ensuring everything runs smoothly and

efficiently. This process includes scheduling, facility management, and health and

safety regulations compliance.
- Hire, train, and manage Spa staff, including therapists, receptionist, to ensure high
- quality service.
- Handle customer expectations in a professional manner, anticipating and addressing

their needs and desires. Provide flexible customer service to ensure customer

satisfaction and loyalty.
- Maintain a high profile with guests within the Spa, brief guests about changes, delays

or cancellations of planned activities.
- Manage the Spa's budget, including setting financial goals, monitoring expenditures,

and implementing plans to increase profitability.
- Create and execute marketing and promotional strategies to attract new clients and

retain existing ones. This effort may involve social media marketing, special packages,

and partnerships.
- Maintaining an updated client database
- Monitor and control the flow of supplies that includes the purchase, storage and

movement of the required quality of raw materials, and also work-in-progress

inventory. Manage supply chain activities and synchronise supply with demand of

production and customer.
- Manage the Spa supplies, products, and equipment inventory, while minimising

waste maintain adequate stock levels, and order new supplies as necessary.
- Regularly evaluate service quality and client satisfaction and make necessary

adjustments.
- Perform workshops and lectures pertaining to own professional field
- Develop long-term goals and business strategies for the Spa, identify growth and

expansion opportunities, and incorporate industry trends and innovations
- Ensure the Spa meets with all hygiene standards and complies with all health

regulations and safety standards, including cleanliness and hygiene.
- Create efficient work schedules for staff and ensure enough staff members are

available to meet customer demand.
- Lead, supervise and motivate a group of people, in order to meet the expected results withing a given timeline and with the foreseen resources in mind.
- Training staff members on new skills and industry standards
- Establish daily priorities for Spa employees. Effectively deal with multi-task workload.

**Minimum Requirements**:

- International recognized Spa qualifications, Degree or certification in hospitality management or a related field.
- Computer literacy with knowledge of Microsoft Office Proficiency, Excel
- Matric
- Qualified in the following an advantage: massage, facials, manicures, pedicures, waxing, wraps
- Four years of work experience as a Spa Manager, solid knowledge and understanding of Spa operations and business
- Leadership or other supervisory experience
- Advance skills in accounting and inventory management
- Must be mature, responsible, passionate and target driven.
- Exceptional sales and marketing skills
- Must be well groomed to present the brand, neat and big on hygiene
- Must be a Team player, reliable, energetic, goal driven and well-spoken
- Excellent verbal and written communication skills
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and the ability to handle multiple priorities.

**Job Types**: Full-time, Temp to perm

Work Location: In person

Application Deadline: 2025/03/21