Assoc. Social Media Marketer

**Our Company**:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer's success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi's, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

**Your Role at Impact**:
The position requires someone who enjoys working in a fast-paced, high-demand environment and who prides themselves on being detail-oriented, creative, and operations-driven. This role has room for growth and offers a great first step into social media marketing in the B2B tech space.

**What You'll Do**:

- Community management & strategic engagement.
- Assist with monthly content calendar creation.
- Assist with any required operational & creative outputs to grow our social community and increase engagement.
- Assist with streamlining workflows and team communications.
- Work with multiple stakeholders across marketing and beyond to ensure smooth running of projects.
- Monthly reporting: generate performance data, analyse, create insights & recommendations.
- Prepare monthly insights on trends, benchmarks, audience preferences, to better the team's understanding of the everchanging works of social media.

**Community management & strategic engagement: 30%**
- Field daily complaints and/or queries with relevant time zones in mind (8-hour response time).
- Audit across all accounts regularly including: following/followers, updating all profile info, bios, mainstay pics, pinned posts, populating relevant profile tabs.
- Risk control: understand, analyse, and interpret reputational risks, flagging with the team in a timely manner.
- Contribute to social media strategic engagement ideation, strategy and execution.
- Populate strategic engagement documents bi-weekly with prospective opportunities as well as suggested replies.
- Action-approved replies and monitor for responses.

**Content support: 30%**
- Collaborate on content calendar creation for 3 brands across 11 accounts: Twitter, Facebook, Instagram, Pinterest, LinkedIn, Youtube, with a view to expanding into new networks. This includes:

- Regular meetings with invested stakeholders to ensure correct content gathered and promoted.
- Assist in the creation of monthly outlines based on predetermined planning.
- Strategic placement of content, days, times, hashtags.
- Assist with copywriting, comfortable pivoting btw 3 different brand personalities.
- Schedule content on Hootsuite using vanity urls, tagging etc.
- Assist with populating internal promotional placements of the 3 brands, including newsletters, corporate signatures, onboarding of new employees, etc.

**Operational administration: 20%**
- Internal comms: sharing social highlights and wins where relevant.
- Assist the social team in streamlining workflows and team communications. Includes updating of the social Asana calendar, Asana team projects and Slack channel comms.
- Organize and maintain digital assets archive, imagery, production processes across multiple Saas tools including: Asana, GSuite, Hootsuite, etc.

**Reporting: 15%**
- Use in-platform and SMM tool analytics to pull relevant data monthly. Analyse according to goals and objectives, build report showing metrics/results,
- Quarterly short report on community engagement metrics, complaints and community growth metrics.
- Presenting findings quarterly to brand marketing teams.

**Adhoc projects: 5%**
- Adhoc research into trends, creatives, best practices.
- Adhoc creative input for brand campaigns including creative think tanks, ideation and execution.
- Adhoc support to the central social team where needed: corporate acquisitions, new campaigns, ad hoc asks.
- Adhoc administration

**What You Have**:**Competencies**:

- Impeccable attention to detail
- Agile
- High-energy
- Operation-driven
- Collaborative spirit
- Manage and prioritize workload