(46) End User Computing Manager

2 weeks ago

Pretoria, South Africa South African Reserve Bank Full time

**Brief description**

The main purpose of this position is to manage the daily operations and activities of the South African Reserve Bank (SARB) End User Computing (EUC) services.

**Detailed description**
- Manage the daily operations and activities of the SARB EUC services to ensure that all EUC systems and services are available, reliable and secure.
- Ensure the responsiveness and effective troubleshooting and resolution of desktop-related incidents, service requests and problems.
- Develop and drive the implementation of standard operating procedures (SOPs) for EUC services.
- Develop and manage the implementation of process improvement plans.
- Take responsibility for EUC data analytics, reporting and procedure documentation.
- Monitor, measure and enforce governance and compliance to IT service standards.
- Drive the overall automation agenda as part of the continuous improvement in the IT environment.
- Build and manage key external and internal stakeholder relationships to ensure the delivery of quality service.
- Participate in broader departmental/divisional projects to contribute towards the SARB’s business objectives.
- Manage the performance of the third-party service provider in line with the business requirements and service standards.
- Monitor and control the quality of the services provided by contractors as well as provide coaching where necessary.
- Manage the training and development of the EUC services team.
- Take responsibility for resource planning, cost estimation, budget development and cost control for the EUC environment.

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