Property Administrator

1 week ago

Cape Town, South Africa VA Central Ltd Full time

**Property Administrator & Customer Service Specialist - Lettings & Tenancy Support**
- Location: Remote_ | _Full-Time | 9am-6pm UK, alternative Saturdays_

Are you a highly organized, confident communicator with a passion for delivering top-tier service? We’re looking for a **Property Administrator and Customer service Specialist** to join our clients growing lettings team and be the backbone of their operations - from tenancy agreements to compliance, and everything in between.

**Key Responsibilities**:

- Manage tenancy agreements, renewals, and move-ins via **Alto CRM**:

- Keep on top of compliance: gas safety, EPCs, EICRs, and all property certificates
- Conduct outbound calls for tenancy negotiations and general support
- Handle daily property admin duties, plus key annual checks and renewals
- Ensure all data is accurately maintained and updated in the CRM
- Support with onboarding of new tenants and landlords
- Coordinate and negotiate tenancy renewals with confidence
- General property admin support to ensure smooth operations

**What We’re Looking For**:

- An enthusiastic, customer-focused individual with a vibrant personality and a passion for delivering exceptional service.
- Strong administrative skills and a customer-first attitude
- Confident phone manner - you’ll be speaking to both tenants and landlords
- Experience with CRM systems
- Ability to stay organized and manage multiple tasks
- Comfortable handling compliance documents and deadlines
- Proactive, detail-oriented, and happy to learn

**Requirements**:

- **Proven experience in property administration or lettings support** (3+ year preferred)
- **Confident handling high volumes of inbound and outbound calls** - strong phone manner is essential
- **Familiarity with property lettings processes**, including tenancy agreements, renewals, and move-ins
- **Experience using CRM systems** - **Alto** experience is highly desirable
- **Strong organizational skills** - ability to manage multiple tasks, deadlines, and admin workflows
- **Excellent written and verbal communication skills** - professional tone with both tenants and landlords
- **Ability to handle compliance documentation** such as gas safety certificates, EPCs, and EICRs
- **Comfortable negotiating tenancy renewals** and liaising with clients regarding contract terms
- **Proactive attitude** - able to work independently and solve problems without micromanagement
- **High attention to detail** - especially when dealing with legal documents and CRM data
- **Team player** - willing to support colleagues and contribute to a smooth-running office
- **Customer-focused mindset** - prioritizing a positive experience for both tenants and landlords
- **Willingness to learn** - full training is provided, but a positive attitude is key

**Hardware Requirements**:

- Own computer or laptop.
- ADSL/FIBRE internet line with a minimum of 50 Mbps.
- Headphones for use with our VOIP phone system.
- Anti-virus installed.
- UPS/Back-up battery for load shedding.

**Please note: Applications submitted without a video will not be considered.**

Pay: R20 000,00 - R25 000,00 per month

Application Question(s):

- Are you comfortable being over the phone dealing with high call volumes?

Work Location: Remote

Application Deadline: 2025/04/19

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