Information Technical Administrator

2 weeks ago

Pretoria, South Africa Neoc_People Full time

**Responsibilities**:
**SAP**
- SAP Business One experience is essential.
- Assist users with day-to-day queries.
- Provide training to users where applicable.
- Update and maintain user rights.
- Creation of additional reports as required.
- Update existing reports as required.
- Implementation of new modules as required.
- Update current modules as required.
- Creation of reports on Management Reporting Services based on SAP information.
- Maintaining the linking of data between SAP and Management Reporting Services.

***

**CRM**
- Assist with exporting CRM database information.

***

**First line support**
- Manage all network connection problems (WAN/LAN); Wireless / Wired / Mobile data (Firewall, switch, Wifi).
- Manage all Applications; Windows, Microsoft Office, SAP, Management Reporting Services, and Remote desktop connections.
- First contact point for users with questions / IT-related incidents by phone, mail, and remote assistance.
- Offer support on any kind of questions/issues users have/experience.
- Troubleshooting basic computer issues (user hardware, system, and software).
- Troubleshooting basic connectivity issues.
- Troubleshooting basic 'user' issues.

***

**IT Administration**
- Implement a backup system and ensure backups are verified and correctly run to ensure business continuity.
- Ensure network cables and cabling is installed appropriately.
- Ensure all antivirus software is updated on a regular basis.
- Setup up of computers and tablets for new users.
- Troubleshooting any issues with local internet connections. Optionally monitor local connections and infrastructure. Contact local ISP to resolve local internet connections.
- Fulfill network administrator duties.
- Facilitate and execute the process to change to own IT infrastructure.
- Change of Windows product key and activate Windows again and/or deploy a new operating system.
- Continual deployment of Group companys IT procedures.
- Implementing a server to be accessed by all users.
- Maintaining printer network and printers.
- Assisting with VPN queries.
- Implementing IT procedures.

***

**Reporting on**:

- Current IT issues and project management of the issues.
- Update user list against company equipment.
- Update flow charts or IT mapping as and when there are changes.
- Minimum 3 years in IT/software development, and systems administration.
- Must have relevant IT qualifications.
- Perform and maintain system backups and recovery via backup software.
- Administration of cloud-based infrastructure.
- Strong technical and user guide documentation skills.

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