Helpdesk Operator

7 days ago

Johannesburg North, South Africa CBC Full time

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process.

Direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Record events and problems and their resolution in logs.

Follow-up and update customer status and information.

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures.

Essential Qualification:
National Diploma in IT or equivalent

N+ / A+ / Certificate

ITSM Certification

Experience Required : 3 year experience in helpdesk support

Experience in stakeholders engagement

**Salary**: R7,000.00 - R10,000.00 per month

COVID-19 considerations:
Must be fully vaccinated

Ability to commute/relocate:

- Johannesburg North, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (required)

**Experience**:

- IT help desk operator: 2 years (required)

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